OhioMeansJobs|Cleveland-Cuyahoga County is sourcing for a Usher/Ticket Taker Part-Time 16 years and older and older at a sporting venue in downtown Cleveland.
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Company.
The Company are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to company location.
PRIMARY PURPOSE: Provide a safe, enjoyable, and comfortable environment for all visitors to Company Location through each fan interaction. Cultivate positive experiences through outstanding customer service while managing ticket scanning, overseeing crowd control, and prioritizing safety. Embrace the creation of memories, celebration of families, and the connection of generations of fans while striving to create a welcoming and vibrant ballpark atmosphere.
RESPONSIBILITIES & DUTIES:
- Deliver outstanding customer service by actively engaging, welcoming, directing, addressing questions, and resolving complaints for all guests at Company Location
Welcome and engage with guests appropriately upon entry and exit - Monitor all areas of the ballpark to maintain order and safety while providing the highest level of customer service
- Learn and understand the Tickets.com scanning equipment, ticketing policies, and ticketing procedures at Company Location
- Initiate proactive interactions with guests, wearing a smile and providing assistance
- Check tickets, seat guests, and, as assigned, apply wristband upon entry to all private space party areas
- Wipe down seats in seating bowl prior to gate opening
- Monitor escalators and follow proper established safety and security procedures
- Monitor stairwells to ensure only proper ticketed guests enter area
- Remain attentive to the needs and demeanor of our guests using a positive, proactive approach to problem solving
- Monitor responsible consumption of alcoholic beverages
- Become familiar with every position on all levels of the ballpark to assist others within the department, as needed
- Remain for all post-game activities, including but not limited to fireworks and Kids Run the Bases as assigned, and report to the supervisor at the designated location and time
- All other duties as assigned by the Manager
ROLE REQUIREMENTS:
- Previous customer service experience preferred
- Ability to provide consistent superior customer service to all guests
- Robust verbal and written communication skills
- Demonstrated reliability and trustworthiness.
- Proficient at analyzing situations and problem-solving
- Capability to work independently or collaboratively as needed
- Fundamental computer skills to operate programs related to employment (i.e. Internet Explorer, ABI, UKG)
- Walk, stand and climb stairs and/or ramps during entire shift (4-8 hours)
- Must be at least 16 years old
DEPARTMENT REQUIREMENTS:
- Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Company Organization
- Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
- Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
- Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
- Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement
AVAILABILITY REQUIREMENTS:
- Available to work a minimum of 40 out of 81 home games during the months of April through October.
- Work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
- Work long and irregular hours including nights, weekends, and all holidays during the baseball season
- Attend all required trainings and daily briefings, as directed
- Typical Work Hours (subject to change depending on game/gate time):
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Company in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
The Company are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Interested Candidates, please contact:
LaShorn K. Caldwell, Recruiter
lcaldwell@dwfs.us
216-777-8227
