Registrar/Scheduler - PT/OT

Aultman Health Foundation - Massillon, OH

Posted: 2/8/2024 - Expires: 5/8/2024

Job ID: 269569071

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Job Description

Req# 28045

Aultman Health Foundation, Massillon, OH

AULTMAN CENTER

Aultman Health Foundation

Part Time, Day Shift, varies m-f

Purpose of Position:

Schedule and register all therapy patients for outpatient physical, occupational, speech, and massage therapy. Obtain all necessary clinical and billing information from physicians, patients and systems. Verify the insurance and initiate the billing process.

Skills and Qualifications:

High school diploma
Basic-intermediate knowledge of medical terminology is preferred
Experience and knowledge with computer systems, especially Cerner and Microsoft Office
Basic knowledge of insurance rules and requirements
Ability to work quickly and efficiently under pressure

Excellent typing and spelling skills
Subject to frequent interruptions and re-prioritization of work.
Able to complete organizational education/competency requirements on time without coaching.

Excellent telephone skills and professional manner

Demonstrates effective communication with patients who are suffering from physical, mental, or emotional stress

Certified in CPR

Primary Responsibility:

Receive calls, faxes or web requests from patients or referral sources to schedule therapy appointments using the Cerner Scheduling System.

Schedule to appropriate therapist's schedule
Ensure efficient access to care by proactively working with therapists to identify additional scheduling slots when wait times exceed target.

Create the therapy encounter in Cerner where all documentation is recorded
Receive/ initiate patient calls to obtain all necessary patient information, in order to initiate treatment and bill appropriately for the care provided by accurately completing data entry in Cerner registration system
Verify insurance coverage, utilizing RevRunner insurance eligibility system
Apply modifier 59 to CCI code edits in Charge Viewer
Ensure completion of Medicare Secondary Payment Questionnaire for all Medicare patients.
Collect up front cash payments for elective therapy wellness classes
Check in new patients in Cerner Schedule Book, completing registration and scanning paper orders and insurance cards into the electronic chart.
Compiles temporary paper chart as per policy.
Utilize AHI Registration Quality Improvement system to ensure accuracy
In collaboration with the Verification Specialist, communicates insurance or authorization information accurately and in a timely fashion to the therapy clinicians.
Provide professional, efficient, quality customer service in accordance with hospital and department policies and procedures

Solves patient issues within the scope of the position
Seeks assistance from the management team when unable to thoroughly address a patient concern.
Safeguards the privacy of patient information according to policy

Assists with statistic reporting as requested and on time. This includes, but is not limited to entering data into the Care Connections Outcomes Registry
Ensures the timely receipt of signatures on certification letters and charts the task as complete in the Cerner task list
Assists with denials management activities in a timely fashion as requested by leadership or the Therapy Verification Specialist.
Submits requested documentation or authorizations to payers, the Medical Records department, or physician offices as requested.
Discharges therapy encounters when complete. Ensures all paper items are scanned into the electronic record prior to discharge, then disposes of paper record in accordance with department policy.
Keeps therapy leadership team apprised of patient issues or concerns and suggests changes to improve the patient experience and/or efficiency of workflow.
Orients new schedulers/registrars and peer- coaches others.

WORKING CONDITIONS:

Hours of operation with shifts as assigned including occasional overtime, on-call or off-shifts (evenings and/or weekends) scheduled as necessary.
Lunch and break periods must be coordinated with other staff members to maintain adequate staffing during hospice hours of operation.
Subject to frequent interruptions and changes in priority of duties throughout the day.
Subject to emergency and other crisis situations
Hazardous Exposure Category 2
Sitting/standing/moving about during working hours (see attached Physical Requirements Addendum for details)

PHYSICAL REQUIREMENTS ADDENDUM:

PURPOSE: To identify specific functions, job requirements and work environment factors that could affect job performance.

Check all factors that are present as essential job requirements and check whether the factor is performed.

O = Occasionally = 0- 33% of the work shift or 0- 32 repetitions.

F = Frequently = 34-66% of the work shift or 32-200+ repetitions.

C = Constantly = 67-100% of the work shift or 200+ repetitions.

N = Not essential job requirement.

O Standing

F Walking

N Lifting (70 pounds)

N Carrying (70 pounds)

N Pushing (70 pounds)

N Climbing with (70 pounds)

O Stooping/Bending

O Twisting/Turning

O Kneeling/Squatting

N Crawling

F Reaching Up/Reaching Forward

HAZARDOUS EXPOSURE CATEGORY

Category II

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

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Job Summary

Employment Type:: Part Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78093822
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 5; Graphic Literacy: 6; Workplace Documentation: 4

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Registrar/Scheduler - PT/OT

Aultman Health Foundation - Massillon, OH

Job Description

Job Summary