Job Description
The Hospitality Operations Senior Coordinator is responsible for coordinating the day-to-day planning and event operational activities at the Westfield Country Club. The role is responsible for scheduling and training assigned staff and performing line/floor duty work as necessary in the development of products and/or delivery of services consistent with predetermined quality standards. The role is responsible for ensuring smooth workflow, efficient task execution, and effective communication during their assigned shift.
Coordinates the daily Event Planning and Operations for Westfield Country Club.
Assists with daily delegation of duties and oversight of line employees in area of responsibility which may include Servers, Bartenders, Event Staff, etc. Assists in employee selection and serves as the primary trainer of line and seasonal employees in their area of responsibility.
Oversees daily implementation and follow-up for training. Ensures employee adherence to department Universal Standards and standard operating procedures in their areas of responsibility.
Schedules staff based on anticipated operational needs, labor budget guidelines and monitoring of actual labor hour costs and controls.
Complies with all OSHA and company safety/training/certification standards within required time frames and monitors safety conditions for employees and guests.
Assists with managing the operations of a specific shift, ensuring that all tasks and activities are executed efficiently and according to established procedures.
Schedules and assigns work shifts to team members, ensuring adequate coverage and appropriate skill matching. Monitors attendance, punctuality, and adherence to work schedules.
Assists in training new team members on shift-specific tasks, responsibilities, and company policies. Provides guidance and support to team members, fostering a positive work environment.
Maintains accurate records and documentation related to shift activities, including incident reports, shift summaries, employee performance evaluations, and any other relevant records. Prepares and submits reports as required.
Assist the Events and Sales Manager when needed.
3 - 5 years of experience in Hospitality Operations, or a related field. Availability to work variable hours including nights, weekends, and holidays.
