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Lead Specialist Account Reconcilement Ops. Team Job in Cleveland, Ohio US
Monster
 
 
 
 

Job Summary

Company
KeyBank NA
Location
Cleveland, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
78214021

Lead Specialist Account Reconcilement Ops. Team

About the Job

Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144

Are you looking for a career in the operational side of banking? Do you excel at electronic data entry? Do you have great attention to detail? Then this is the job for you!

This position is a hybrid opportunity with 4 days working from home and day working on-site at the KeyBank office in Brooklyn, OH

Typical schedule is Monday through Friday 7:00AM to 3:30PM EST

At least four weeks of on-site training provided to prepare you for the Account Reconcilement position!

About the Job

Account Reconcilement Operations provides statement and accurate check disbursement reporting, in conjunction with fraud prevention services to many of KeyBank's largest corporate clients, from all market segments.

This team supports over 6K corporate client accounts; acting as back office detectives, while actively engaging clients, treasury partners, and other internal departments, as part of our Positive Pay fraud prevention service.

ARP associates also provide detailed reporting for the state of New York's Department of Health and the Department of Agriculture. In addition this team processes uniquely cycled DDA statement requests for all KeyBank clients requiring this output.

The ARP Lead Specialist can perform all the essential job functions within ARP operations at a mastery level. Each ARP associate has a client base of over 600 corporate client accounts, providing these clients with accurate check disbursement reporting at the level of detail, frequency, and in the media required to effectively and efficiently manage their AP programs. To meet SLA's, the first five business days of each month require mandatory attendance.

The ARP Lead Specialist must have good written/verbal communication.

Establishing a comfort level and good rapport with corporate clients and other internal lines of business is essential, along with strong analytical skills.

Essential Job Duties
* Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
* Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
* Reviews and ensures proper documentation or procedures are used for moderate activities
* Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
* Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
* Accountable for regular reporting and analysis requests
* Typically covers a broad range of responsibilities rather that focusing on one specific role.
* Recommends and implements programs to solve routine issues
* Is fully proficient in duties while working under moderate to limited supervision.
* Other duties as assigned
Required and/or Preferred Qualifications
* Typically 1-3 years of experience in operations role
* High School Diploma or GED equivalent. College degree preferred
* Works well with others in a fully developed work team environment
* Open minded and adaptable to new ideas in a changing environment
* Excellent customer service skills
* Proven excellent verbal/written communication and interpersonal skills
* Demonstrated leadership skills
* Ability to work under pressure and meet deadlines
* Analytical, research and problem resolution skills
* Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
* Comfortable navigating multiple computer systems and applications
* Proficient in Microsoft Office applications
* Intermediate understanding of accounting principles
* Intermediate understanding of banking policies, procedures, government regulations
* Intermediate understanding of loan documentation
* Proven ability to handle all monetary/ processing functions independently
* Moderate knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
* Moderate knowledge of banking policies, procedures and governmental regulations
* Ability to perform moderate scheduled and non-scheduled maintenance functions
* Proven ability to handle high transaction volumes accurately
* Ability to meet production goals
* Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
* May train or assist in training new staff
* Ability to work with minimal supervision in decision making
* Exceptional attention to detail.
* Excellent customer service skills.

COMPENSATION AND BENEFITS

The pay rate for this opportunity is slated to be $20.00-$21.00 per hour based on qualifications and experience

Please click for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 05/06/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing .

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
 
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