Job Description
Primary Purpose
Responsible for overall safe and compliant operation of the location and geographic region it represents. Performing our services in a safe, compliant and ethical manner must be at the forefront of our service offering. Responsible for building a business development mindset between sales and operations for the benefit of the customer and Heritage. Safety must be a top priority!
Essential Functions and Responsibilities
Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
Review, correct, and understand monthly profit and loss statements for their respective location.
Audit on a monthly basis the revenue and costs results versus business activity and budget.
Prepare an annual budget utilizing their respective reports for input and accuracy.
Lead/coach respective direct reports towards optimum performance in safety, sales, and operations.
Establish goals and objectives to ensure sales and growth, responsible for related processes and procedures.
Develops relationships with key customers to develop, strengthen and promote our services.
Formulates and monitors effectiveness of operating policies governing company operations; Recommends changes to ensure compliance with internal and external procedures and regulations.
Embodies and models service such that their leadership creates a culture of customer empathy and service.
Proactively seeks to build and standardize best practices across all Service Centers by being a strong team player with other Service Center Managers.
Willingly contributes to support corporate contracting efforts by providing input for strategy, contract terms and pricing for work to be performed in the service territory including core businesses like T&D.
Works with VP of business lines to select/deselect, assure adequate training and OJT for new hires, recommends promotions and pay raises, assures growth in experience and manages all other Service Center personnel matters.
Provide leadership and supervision needed to consistently deliver world-class service to internal and external customers.
Foster atmosphere of customer service and cooperation.
Articulate various career paths within Heritage. Provide career coaching to high potential service employees.
Travel up to 25%
Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Education: Bachelor's Degree in Science, Engineering, or Business required. In lieu of degree 9 years of experience in sales or operations in the environmental field required.
Experience: Minimum 5 years of experience in sales or operations in the environmental field required with a degree. In lieu of degree 9 years of experience in sales or operations in the environmental field required.
Knowledge and Abilities:
Demonstrated ability to motivate and influence others. Strong leadership and communication skills. Change agent - receptive to change. Understands Field Service and Tech Service operations and can communicate strategic value to customers. Demonstrates mastery at strategic value pricing as opposed to just cost plus margin. Deal maker who is able to consistently sell and service profitable business. Ability to make decisive decisions with confidence. Understands various disposal technologies and how different types of waste can be properly managed. Strong organizational and delegation skills. Performance management and coaching skills. Regular and predictable attendance is an essential function of this job.
A post offer drug screen will be required.
EEO including disability/veteran
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