Job Description
We are searching for a Field Support Customer Engineer of Digital Printing Presses. Are you interested in being a Press technician? Our client will train if someone has previous field support experience with electro/mechanical repairs OR experience as a press operator in the digital print industry. This is a great opportunity to learn new skills or take a next step!
Job Description
Service engineers are responsible for the maintenance and correction of digital printing presses. You will provide off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers will engage with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.
Duties
Typical work duties of a service engineer include:
Responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to resolve solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and function.
Education and Training Requirements:
Minimum Vocational/Diploma/ Associate Degree (technical field) with 0-3 years of working experience, recently graduated or Degree holder with minimum 1-3 years relevant working experience.
Knowledge and Skills Requirements:
Excellent analytical and problem-solving skills must be possessed by all service engineers. After extensive training at our client facility, you will be familiar with all parts of the digital printing press product as well as familiarity with electrical or mechanical procedures. You must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
Working Conditions:
Service engineers work outside of the company premises. Regular travel is frequent for service engineers, but this position will be dedicated to multiple customers through a metro area.
Mileage and cell phone reimbursement available
At Advantage Technical, we offer Medical, Dental & Vision Insurance as well as an excellent 401k plan. Let us help you make that next great career decision!
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About Advantage Technical
With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .
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Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
