Job Description
Description
RESPONSIBILITIES
Analyze fraud alerts or referrals and take necessary prevention steps to decrease the risk of loss to the customer/bank
Conduct and document fraud investigations, file Suspicious Activity Reports/regulatory reports (SARs)
Build/establish relationships with law enforcement and file reports when applicable
Investigate security related accidents/incidents or complaints, interview witnesses, victims and suspects; responsible for gathering physical evidence and preserving it for future use; complete report in the case management system and follow up with management/HR or other business lines as needed
Respond to a variety of physical security incidents, including but not limited to unauthorized access, security alarms, and fraud investigations, including after-hours when necessary
Conduct on-site branch security visits and assessments for all locations assigned, document and escalate findings
Establish/build relationships with our physical security vendors
Lead or participate in projects for physical security or when physical security is impacted
Provide input for written policies, procedures and training programs for our Physical Security and Fraud Program
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Analytical Thinking
Able to Multi-Task or Juggle Priorities
Problem/Situation Analysis
Ability to build collaborative relationships
SCHEDULE
Typical office hours are Monday through Friday 8am to 5pm. This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Incident response may fall outside of typical business hours, included evenings and weekends.
This position is eligible for a flexible work arrangement allowing work from office and remote locations. Please speak to the hiring manager for more information.
TRAVEL REQUIREMENTS
As needed for incident response and project work. Must possess valid driver's license, insurance, and reliable transportation. Periodic travel to bank locations throughout the state of Ohio required; occasionally travel to bank locations in other states may be required.
EDUCATION
Associate or Bachelor's degree in Business, Criminal Justice, or related field, or combination of other degree and banking related experience preferred
LICENSE/CERTIFICATION
Certified Fraud Examiner, Physical Security Professional, Reid or Wicklander Interview & Interrogation - all preferred
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information.
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
