Job Description
ABOUT THE ORGANIZATION
Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers.
Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website ator connect with us onor
Job Title: Sales Coordinator
Work location:REMOTE
Work Schedule:Monday - Friday, business hours
The Sales Coordinator is responsible for establishing and supporting a partnership with the assigned Sales Rep to maximize their selling time and account growth activities, achieve excellence in all levels of customer satisfaction and ultimately be a contributor to the achievement of department and company sales goals. This role will directly support the customer in lieu of the Sales Rep as needed. The Sales Coordinator will be empowered to make decisions on behalf of the company in alignment with Sun Chemical's strategy, guiding principles and customer satisfaction. This role will lead the resolution of service issues that directly impact customer order fulfillment. The Sales Coordinator will provide world class service by establishing positive customer relationships while enhancing customer satisfaction and confidence.
ESSENTIAL JOB FUNCTIONS:
Actively manage assigned portfolio of accounts by coordinating activity and acting as a liaison between the customer and the various functional areas facilitating transitions to new products, trials of new products, etc.
Process and manage day to day purchase order follow up activities for assigned accounts.
Manage the Change in Demand process for the assigned customers. Initiate changes based on trend analysis of usage and coordinate the information with supply chain, as well as updating salesforce.com.
Trend analysis and reporting of customer account activity to effectively manage the customer account/relationship.
Maintain and manage customer master data both in SAP and salesforce.com; which includes submissions for new or changes to existing customers, data cleansing activities in conjunction with sales, and approval for all customer master data change requests submitted by other parties.
Entering into ETQ for resolution; customer complaint investigation into root cause analysis, provide details and summary of corrective and preventative actions to sales/customer. Follow up on issues that need addressed and recommend corrective actions when appropriate.
Customer visits with Sales Reps or independently; lead customer calls/meetings, attend quarterly business reviews.
Manage returns and credit requests for assigned customer accounts by gathering the necessary information and coordinating the activity with the Billing/Returns team.
REQUIRED EDUCATION AND EXPERIENCE:
High School graduate or equivalent.
Minimum 2-3 years in a Customer ServiceSales Support roleor Sales role.
Client-driven with strong people skills.
Excellent level of proficiency in business communication, including strong verbal and written communication skills.
Proficient Microsoft Office skills (Word, Excel, Outlook)
BENEFITS
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short and long term disability benefits, 401(k)+match and life insurance. Eligibility of benefit timing may vary.
EQUAL EMPLOYMENT OPPORTUNITY
It is Sun's policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
Employment agencies are an important component of our talent acquisition strategy, and we value the partnerships we have built with our preferred vendors. We will not accept unsolicited resumes from employment agencies for any employment opportunity. All resumes submitted by search firms to any employee at Sun Chemical or directly to hiring managers in any form without a signed contract on file, and search engagement for that position, will be deemed unsolicited in nature, and no fee will be paid in the event the candidate is hired as a result of the referral or through other means. Additionally, any resume submitted without a contract in place will be considered property of Sun Chemical and no fees will be paid to the agency if the candidate is hired.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, gender identify, marital or veteran status, disability, or any other status protected by applicable law.
