Job Description
Job Summary:
This position supports the Sales and customer service department by entering sales orders and answering client phone calls throughout the day. Team members will communicate with Warehouse, customer service, and other departments to ensure orders are processed. This position will follow all policies, housekeeping, and safety standards of BTPS.
Duties/Responsibilities:
Enter new account set-ups, orders, credits, inquires, and returns.
Enter order adjustments as needed.
Sends orders to warehouse throughout the day for processing.
Partners with Client Service Representatives (CSRs) to resolve issues.
Assists Sales Reps and CSRs with requests as needed.
Invoice customers as required.
Reviews emails sent to company email accounts.
Reviews various reports and communicates issues to respective partners.
Related duties as assigned.
Required Skills/Abilities:
Excellent organizational skills and attention to detail.
Strong basic math skills.
Excellent verbal and written communication skills.
Excellent interpersonal skills.
Proficient computer skills, including Microsoft Word, Excel, NAV, QM, and ability to learn database and ordering systems.
Supervisory Responsibilities:
*None
Education and Experience:
High school diploma or equivalent required.
General Computer Skills
Customer Service
At Baker & Taylor, we embrace the unique perspectives and experiences of our team members, customers, and communities. Together we celebrate a culture that facilitates and inspires lifelong learning.
Diversity
We are made stronger by the expertise and insights of team members and customers with different experiences and backgrounds.
Equity
The unique contributions of our team members and customers enable us to create an environment that offers possibilities for everyone.
Inclusivity
We foster an inclusive workplace where everyone's voice is heard, and each team member is empowered to bring their authentic self to work every day.
