Job Description
Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Collections Specialist III for our Columbus, OH location.
As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus ELEVEN years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $400 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities
Maintains a working knowledge of the Sales Policy Manual regarding Credit Policies and Procedures, Collection Policies and Procedures, Non-Sufficient Funds (NSF) Policy, Account Bankruptcy Procedures, Credit Returns Policies and Procedures and Customer Charge Card Usage Program.
Act in a professional manner towards internal and external customers, while upholding the two-customer philosophy.
Identify outstanding customer accounts that need attention and contact the appropriate sales representative and/or customer.
Perform research of account activity to determine the accuracy of the accounts receivable balance of a customer. Research can be performed by calling the customer, internal research involving other personnel or departments or researching through the cash receipts journal.
Gather the appropriate documentation necessary to present a solution. This documentation may include UPS tracers, credit return information, and price adjustment information, accounts receivable adjustment, and explanation of double credit, misapplication or bookkeeping error and provide to Credit & Collections Manager for resolution.
Effectively and professionally communicate oral and written notifications of delinquent accounts when necessary.
Review the customer write-off report and decide as to which accounts should not be written off. These write-off exceptions should be submitted to the Credit & Collections Manager for approval.
Complete assigned 3rd party collection lists to determine if account meets eligibility to be escalated to an outside Collection Agency. Submit worksheet to Credit & Collections Manager by specified due date.
Research refund requests and submit to Credit & Collections Manager for approval.
Perform credit reference research to establish credit limits though credit report applications, online search sites and calling references listed on the credit application.
Review credit exceptions report and notify sales representatives of orders being held within (2) hours of order submission via telephone or email, to decide on whether a release is appropriate. Factors to consider would include terms of sale, length of time with this customer, recent high credit limit, payment habits and any history of non-sufficient fund (NSF) checks or serious delinquency.
Continuous monitoring of customer credit limits and payment terms, ensuring compliance with credit policy, procedures, and internal controls.
Obtain appropriate documentation for personal guarantees made by sales representatives for accounts which go into credit hold.
Maintains appropriate customer files which may include contact information, up-to-date messages in AX and correspondence with the sales representatives.
Process and provide accounts receivable statements upon request by customer.
Qualifications
A minimum of two years Business-to-Business credit and collections and/or customer service experience or a four-year college degree.
The ability to perform extensive work over the telephone.
Some knowledge of general Business-to-Business invoicing procedures.
Working knowledge of Microsoft Excel.
Significant computer literacy-specifically Microsoft Office.
Ability to effectively problem solve and work independently.
Ability to effectively communicate with sales representatives, customers, vendors, coworkers, supervisors, and managers, in written and verbal form.
Ability to handle confidential information and use discretion while performing job tasks.
Ability to professionally communicate both oral and written, while having the ability to understand written and oral instructions.
An individual who is dependable (i.e., reports to work daily, barring any unforeseen circumstances).
The successful completion of a ninety (90) day orientation period.
Ability to develop a strong knowledge of the Kimball-Midwest sales programs.
Ability to perform several tasks simultaneously.
Ability to prioritize assigned tasks based on business need and respond positively to a fast-paced work environment.
Strong knowledge of general invoicing procedures and supplier portal billing applications.
Strong knowledge of dispute management process and procedures for Business-to-Business collections.
Additional Information
This is a hybrid role- 3 days in the office and 2 days remote
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.
We Participate in E-Verify. Participamos en E-Verify.
Equal Opportunity Employer, including disability/vets
