Customer Investigations Agent

FIS Global - Cincinnati, OH

Posted: 3/4/2024 - Expires: 6/2/2024

Job ID: 270536250

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Job Description

Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
No Degree
Travel Percentage :
0%

Job Description

GENERAL DUTIES & RESPONSIBILITIES

* Receives and prepares files from a variety of sources

* Prints and reads system files or gathers records and reports to compile needed data

* Enters/uploads information into systems

* Prepares/processes forms for clients

* Posts transactions to accounting records such as worksheet, ledger or system files

* Analyzes posted data

* Develops/maintains process documentation for each assigned task

* Assists in special projects

* Interfaces/resolves internal and external customer inquiries

* Other related duties assigned as needed

FIS JOB LEVEL DESCRIPTION

Developing support role. Applies moderate skills to job or specialization. May adapt procedures, processes, tools, equipment and techniques to meet more complex requirements of job. Duties and tasks are somewhat routine, although most questions and problems are resolved by the incumbent. Consults with senior peers on semi-complex processes to learn through experience. Works under general supervision. Requires a High School diploma and typically a minimum of one years of experience in an office setting and/or finance shared services experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

For positions located in the US, the conditions below apply.

If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78504773
Salary: N/A
Licenses / Certifications:: N/A; N/A

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Customer Investigations Agent

FIS Global - Cincinnati, OH

Job Description

Job Summary