Senior Strategic Partner Manager

GLOBAL PAYMENT HOLDING COMPANY - Lakewood, OH

Posted: 3/6/2024 - Expires: 6/4/2024

Job ID: 270663702

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Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play?

Delivers against sales & revenue targets across multiple clients in a portfolio. Creates and manages client growth plans designed to maximize revenue. Prepares and delivers sales presentations to Exec. level stakeholders, Translating the sales plans and strategic marketing plans into recommended regional strategies. Identifies and initiates cross selling efforts. Consults with Finance to address pricing requests, changes to existing pricing & new services ensuring contractual accuracy before billing is initiated. Monitors & enforces aged debt, monetary disputes or billing adjustments with clients. Administers monthly client invoices to ensure timely and accurate invoicing across all lines of business & third parties. Provides regular updates to Finance and Executive Management on progress towards financial goals
Manages client relationships across all products and services. Develops relationships with multiple levels of client leadership, augmenting the clients' business, satisfaction, and growth. Leads and ensures retention and long term relationships with clients based on strategic direction of client' business. Develops and executes client survey action plans. Establishes knowledge across the enterprise to ensure stakeholders at all levels have maximum understanding of the client, equipping them to facilitate strong partnerships.
Executes on full contract life cycle. Leads, controls and facilitates, while consulting with Finance and Legal on all contract renewal negotiation including legal and executive endorsement for proposed contract commercials terms and P&L. Manages and enforces all contract addenda (incl. contract summaries), schedules and SLAs. Communicates client audit requirements and contractual terms to ensure they are effectively controlled and reported. Ensures all corporate policies on Info Sec, security breaches, Disaster Recovery and Business Continuity are all regularly communicated and managed with the client in accordance with contractual commitments.
Serves as client advocate and acts as escalation point to coordinate resolution of service incidents and technical issues that pose substantial customer, regulatory or financial impacts. Available 24 hours a day, 7 days a week. Shares knowledge across the organization to ensure stakeholders have understanding of the client. Works with management, technical, and business areas to set priorities for work efforts and to build cross functional teams to support the clients needs. Apply functional, business or industry knowledge in order to adapt, modify or establish processes or procedures as needed to resolve situations or business opportunity.
Leads and/or participates in regular client meetings to ensure requests, incidents and projects are being completed on schedule and with quality. Monitors daily operational indicators and identifies additional needs required to provide quality client support. Oversees the deliverables from processes for content, accuracy, trends, areas for improvement and potential system impacts.
Plans, prepares, and manages to annual budget for one or more areas of responsibility to include employee expense, travel, training, tools, equipment, and resources to maintain a high level of platform dependability and client service. Collaborates with business partner leaders to forecast capitalized labor and manage team(s) to manage to plan.
Achieves the highest value service from vendors and oversees vendor performance evaluation based on established performance metrics. Performs comprehensive monitoring of the procurement, contracts, and evaluation of products, materials, and services. Engages with Chief Procurement Officer to review supplier status.
Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

Bachelor's Degree
Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
Typically a minimum of 10 years

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at 1.706.644.8747 or 1.877.644.8747 or email at PayandBenefits@tsys.com

EOE/Minorities/Females/Vet/Disability

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: Bachelor's degree
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 77441309_1
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 5

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Senior Strategic Partner Manager

GLOBAL PAYMENT HOLDING COMPANY - Lakewood, OH

Job Description

Job Summary