COMPANY OVERVIEW
Company is a privately owned Urgent with 5 convenient locations in Parma,
Avon Lake, Mayfield Heights, North Ridgeville and Cleveland. HEUC is the top rated urgent care
in the Cleveland area! Here at HEUC, we strive to put the patient first with excellent customer
service and patient care.

Job summary
Medical Receptionists directly interact with patients collecting and providing information concerning the patients’ medical care. Receptionists also work closely with other staff to ensure effective communication.

ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential
function satisfactorily

The ideal candidate will have a friendly and easy-going personality, but also be an energetic
team player. A customer-oriented approach is essential! Our goal is to make guests and patients feel comfortable and valued.

Some responsibilities of our Medical Assistant/Receptionist:

● Keep up the flow of the office
● Collect data about previous health, medical and surgical history from patients
● Explaining treatment procedures to patients
● Preparing patients for examination
● Assisting the physician during exams
● Collecting and preparing laboratory specimens
● Performing basic laboratory tests
● Clean and maintain instruments and medical equipment
● Collect specimens for lab tests
● Document appropriately within electronic medical records
● Stock exam rooms as needed
● Enter data from monitoring and tracking systems
● Preparing and administering medications as directed by a physician
● Must be able to handle a fast-paced environment
● Must be willing to float to other locations if necessary
● Cross-train on reception and serve as back-up in emergency cases.
● Must be willing to work evenings and weekends on a rotational basis
● Friendly, compassionate, computer literate candidates are a must.
● Excellent customer service skills required.
● Greeting patients with prompt, professional and courteous service
● Answer phone lines/take messages. It's important to be alert, energetic/inviting, and professional on all calls. 
● Patient check-in/check-out, providing compassionate, professional, and attentive customer service with every patient that comes in.
● Data entry into EMR system (Athena)
● Insurance verification
● Collection of copays and outstanding balances
● Comply with all HIPAA and OSHA regulations and policies
● Scanning and uploading patient documents in a timely manner