The Monitor in a low demand shelter is responsible for the overall functioning of the shelter, including maintaining a peaceful, safe, supportive, and orderly environment. The position serves single adults who are homeless and includes basic orientation (services, rules, & policies), assistance with basic immediate needs, de-escalating conflict, and being a stable, welcoming presence.
Essential Job Responsibilities
Monitoring Activities of Residents
- Monitors client and visitor movement inside facility.
- Responsible for rule enforcement and assisting in the daily needs of shelter residents. including making
- Conduct rounds, security checks, and perform searches as needed. Immediately reports abnormal findings to shift supervisor or Director of Operations.
- Handle front desk duties, including enrolling new residents in the shelter data system, scan-in residents, enforce bans, and utilize appropriate security measures (such as metal detector, wanding, handling contraband).
- Monitors security cameras to ensure clients are complying with policies regulating conduct.
- Interacts with clients professionally, using open and respectful communication.
- Intervenes as necessary to protect clients from injuring themselves, other clients, staff and shelter property
- De-escalates potentially volatile situations between clients when necessary utilizing Handle With Care’s intervention strategies.
Completing Documentation.
- Prepares incident/accident/injury reports as necessary.
- Maintains detailed records of events that occur during the shift.
- Promptly reports equipment malfunctions.
Facility, Safety & Security Assistance
- Maintains the overall security and operational control of the facility
- Ensures clients observe all fire and other safety measures.
- Executes emergency evacuation procedures.
- Ensuring residents have sheets, towels, hygiene items.
- Facilitating meal service.
Other Responsibilities
- Works cooperatively with all staff members of the shelter, arriving to work on time and transitioning shift control appropriately for all scheduled shifts.
- Actively participates in departmental staff meetings, training, brings concerns and solutions forward, and contributes to continuous quality improvement.
- Actively participates in quality improvement activities of the program/agency
- Maintain high standards of ethical and professional conduct in terms of privacy of client information and adherence to confidentiality policies & upholds the service philosophy
- Comply with policies and procedures governing the program and agency and consults with appropriate administrative staff regarding issues posing potential risk
- Build and maintain positive relationships with peers and other programs and departments within the organization
- Perform other duties as assigned that support the mission of the agency
Required Knowledge, Skills and Abilities
- Ability to communicate in a direct but non-threatening manner.
- Good verbal and written communication
- Team player
- Will be required to certify in NARCAN administration, verbal de-escalation, non-lethal physical restraint training and other safety/life saving techniques.
*NOTE: The individual must possess these skills and abilities or, using some other combination of skills and abilities, be able to explain and/or demonstrate that he/she can perform the essential responsibilities of the job with or without reasonable accommodations.
Qualification Standards
- High School diploma or GED.
- Some experience working with disadvantaged people, such as those experiencing homelessness, chemically dependency, mental health challenges, etc.
- Effective communication and crisis intervention skills needed.
