T-799-9
Job Title: Customer Support Representative – OMJST
Number of Openings: 5
Worksite Location: Dover, Ohio 44622
How to Apply:
APPLY ONLINE: https://www.kimblecompanies.com/customer-service-representative-4445
Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.
Customer Support Representative
Job description
The Customer Service Representative will be working in a high-volume solution center. This position is customer-focused, requiring the ability to multi-task on telephones and computer software, coordinate and execute emails, and effectively locate solutions to customer problems in a fast-paced and dynamic environment. An ideal Customer Service Representative is an excellent communicator and an efficient problem-solver, with an ability to maintain patience and composure at all times. As the front-line support for our clients and customers, your role is vital to our success as a company.
Minimum Requirements for CSR:
- High school diploma required or GED equivalent
- Previous customer service experience
- Ability to type 45 WPM with a minimum of 92% accuracy preferred
- Ability to multi-task with a high-volume call center
- Successfully pass a pre-employment drug screen and background check
Responsibilities and Duties:
- Answer customer calls promptly and courteously utilizing custom procedure.
- Receive and respond professionally to all customer inquiries regarding services, disputes, billing questions, cancellation, and new customer sign-up.
- Professional interaction with customers over the phone and face-to-face.
- Work with other departments to resolve customer’s issues.
- Log and record information into customer accounts using a computer.
- Resolve customer issues and adjust accounts, as necessary, with verification from Manager.
- Process payments as necessary.
- Maintain a positive work atmosphere with a culture of respect for others
- Other assigned duties from Manager.
Excellent Comprehensive Benefits Package:
- Medical, dental, and vision insurance
- Company paid life insurance
- Short term disability
- Company matched 401k
- Up to 10 paid vacation days
- 6 Paid holidays
- Paid orientation and training
- Onsite wellness coach available by request
Kimble Recycling & Disposal, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, national origin, age, military/veteran status or genetic information or any other status protected by law.
Wage: $15.75 / hour
OMJ Staff Contact: RC3
