Job Description
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
The main responsibilities of this position cover the application of Dana PTG systems, subsystems and technologies to customers across multiple platforms of on highway, off highway and aftermarket. Be a strong liaison with between global warranty, Dana and customer engineering, regulatory compliance departments for identifying risks, improvements, and enhancements to both the vehicle and end user.
Job Duties and Responsibilities
Managing and creating an effective warranty analysis and review process for claim processing, claim submissions and claim disputes.
Retrieving data from the customer web sites, analyzing data, distributing data to the plants and engineering for development of corrective actions based on data.
Analyzes and distributes field information to facilitate tracking warranty and customer satisfaction concerns; through warranty reduction activities; warranty part investigation, warranty cost recovery, warranty part countermeasures, and customer satisfaction countermeasures.
Guide team members on analysis of thermal and mechanical failure modes of returned products. Identify technical and systemic points of failure and define diagnostic method.
Be a core member and subject matter expert for vehicle and component diagnostics both in field and in customer returned products.
Support as needed education of systems and products to customers and company resources.
Manage weekly warranty review meetings with the Engineering, Sales and Plant personnel to keep corrective actions on track. Ensure parts are being analyzed in a timely manner and facilitate and/or expedient the analysis process when needed.
Manage customer communications within Dana and the customer. Work with the facility quality and production process representatives on specific issues and works directly with the engineering community.
Supply customer's corrective action responses to include containment actions and clean points. Monitor data to assure dates are verified. Contact customers for clarification on issues and resolution of issue. Supply customers and Dana management comprehensive reports on OE Warranty performance. Represent Dana with the customer on Warranty QOS reviews and meetings.
Track and cross reference debits against claim and part analysis for accuracy and correct liability.
Manage and ensure lessons learned are captured in controlled documents, e.g., control plans, FMEAs (Design and Process), operator instructions, design guidelines, etc.
Direct leadership of corrective action process Rolling Top 5 for Electrification products driving long term corrective actions based off performance and financial trends.
Minimum Qualifications Desired:
Bachelor's degree in engineering or may consider equivalent education.
Demonstrated the mechanical, electrical or thermal skills needed to identify products as well as product deficiencies in electric and electromagnetic systems.
Proficiency in electrical diagnostics, tools and methods.
Past warranty or Tech Service experience preferred.
Drivetrain component or electrified product and application background preferred.
Proven problem-solving skills with the ability to work in a team environment including root cause analysis experience utilizing "8D's", "5 Why" and/or Red X tools
Demonstrated competence in quality related statistics and process controls
Excellent written and verbal skills
Strong computer software skills including Excel, Word, PowerPoint
Must be able to travel internationally when needed.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
