Job Description
Description
SUPERVISOR DISCLAIMER
Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on-the-job training, develop associates' skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.
RESPONSIBILITY #Ll-Hybrid
Flexible Work Arrangement available: Hybrid w/ some on-site hours expected weekly in Newark, Ohio.
Oversee customer transactions processing and transaction maintenance, while ensuring key operational deadlines are met
Develop, implement, and review operational procedures and processes related to the movement of transaction processing in a scalable and compliant manner
Identify and implement opportunities to enhance operational efficiency and effectiveness
Leadership includes responsibility of associates resolving and correcting posted transaction errors, completing verification of deposits, garnishments, levies, child support, subpoenas and affidavits for domestic collections from other banks
Responsible for adherence to regulatory requirements connected to transaction processing and funds availability
Understand and act as subject matter expert on tangible and intangible bank property and processes
Maintain knowledge of industry trends and regulatory environment to ensure compliance and effective transaction processing
Support development of direct team members and department by providing direction, structure, resources, information, and educational opportunities related to their role
Identification and utilization of technology enhancements through automation, robotics and process evolution
Individually and as part of the team, participate in identifying, measuring, monitoring, and mitigating departmental and enterprise-wide risks
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned
COMPETENCIES
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Leadership/ Management Skills
Ability to influence others
Ability to build collaborative relationships
Ability to develop or mentor others
Organizational Skills/ Detail Oriented
Able to Multi-Task or Juggle Priorities
Problem/ Situation Analysis
Strategic Planning and Decision Making
Enthusiastic for change and adaptation
PHYSICAL REQUIREMENTS
This position must be able to remain in a stationary position 75% of the time, constantly operates a computer, and is in constant communication with coworkers to discuss and observe account information in order to exchange accurate information.
SCHEDULE
Typical office hours are Monday through Friday, 8-5. Some Saturdays may be required. A flexible work arrangement may be available for this role. Speak to the hiring manager for more information.
Qualifications
Education
High School (required)
Park National Corporation is an Equal Opportunity Employer. It is the policy of the Bank to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons for employment. It is also part of our policy to recruit and administer hiring, working conditions, benefits, privileges of employment, compensation, training, appointments for advancement including promotions and transfers, and terminations of employment for all associates without discrimination because of race, color, religion, citizenship, national origin, sex, age, veteran status, or handicap.
