S-744-12
Job Title: HEAP Part Time Intake Screener - OMJST
Worksite Location: 1366 Market Avenue North, Canton, Ohio 44714
Number of Openings: 1
APPLY DIRECT to STARK COUNTY COMMUNITY ACTION AGENCY:
Email a cover letter and resume to HR@sccaa.org if you meet the requirements
Or Fax 330-454-6850
Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer.
Job Summary: Review client documentation to ensure the application is complete as well as the data entry for administrative tracking purposes.
Duties and Responsibilities:
- Greet customers and provide face-to-face client assessments in their pursuit of obtaining utility assistance.
- Receive and screen applicant’s required paperwork for specific program applications, prior to the Intake Specialist interview.
- Multi-line phone system - Respond to all incoming client calls, answer questions and/or transfer calls to an appropriate intake specialist or department.
- Educates clients on program services.
- Refers clients for services, as needed, within the agency and/or to partner agencies.
Skills and Specifications:
- Excellent organizational skills with the ability to prioritize workload and meet deadlines.
- Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
- Excellent customer relation skills with all contacts including coworkers, clients, and referral sources.
- Knowledge of basic math functions.
Education and Experience:
- High School Diploma or GED and/or an associate degree in Social Work or related field from an accredited college or university; or a technical school certification and/or 5 years of equivalent work experience in social services.
- Minimum of two (2) years of work experience in providing data entry and/or customer service in a social services agency or non-profit agency, exhibiting a passion for working with low-income clients.
Details: Part-Time / Wednesday-Thursday-Friday / 1st Shift
Wage: $15.00/hour
Available Benefits:
- Paid Holidays
- Vacation
- Retirement Plan other than 401K
Pre-employment Testing:
- Criminal Background Check
- Drug Testing
OMJ Staff Contact: RC3
