Field Service Supervisor

Rotex Global, LLC - Cincinnati, OH

Posted: 3/23/2024 - Expires: 6/21/2024

Job ID: 271460906

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Job Description

Position Summary:

Rotex is looking for a Field Service Supervisor to join our team in Cincinnati, OH. As a Field Service Supervisor, you will be responsible for supervising the field service activities for all Rotex product lines in North America. Our service department is responsible for visiting customers in the field to provide maintenance and troubleshooting support to machines, in addition to new machine start-up, machine assessments, and training customers.

Work You'll Do:

Own and maintain the field service schedule based on requested customer service dates and team members' schedule/availability

Assign service visits to field service engineers

Track and maintain service contracts

Track status of open items including trip reports, parts quotes, and billing

Troubleshoot machine downtime and provide recommendations for repair or improved productivity

Perform new machine start-up inspections and operations training

Oversee onsite parts removal, installation, and assembly

Recommend parts and service solutions to improve machine uptime, maintenance, and operation

Provide written post-visit reports with a visit summary, observations, and recommendations

Perform timely customer follow-ups to ensure customer satisfaction and drive parts sales

Provide feedback to Rotex engineering and sales teams based on observations and feedback gathered in the field

Provide clear and detailed remote technical support via phone and email. Maintain a reasonable "on-call" status

Team:

The Field Service Supervisor reports to the Senior Manager, Aftermarket Operations and will directly manage a team of Field Service Engineers.

Basic Qualifications:

Associate's degree in Engineering or related field, or equivalent combination of education and experience

5+ years of mechanical troubleshooting/industrialmaintenance experience

Ability to read machine prints

Ability to travel domestically or internationally up to 50% of the time

Preferred Qualifications:

Knowledge of pneumatics and electrical controls

Supervisory experience

Basic knowledge of Solidworks and AutoCAD or similar software

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Who we are:

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we're not done yet. We're always looking for great people to add to our story and to help us write the next chapter in our history.Rotex is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose - Shape What Matters For Tomorrow - we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com

If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: Associate's degree
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78771576
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 5

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Field Service Supervisor

Rotex Global, LLC - Cincinnati, OH

Job Description

Job Summary