Job Description
Major Duties
Classification: Exempt / Non-Bargaining
Position may be located remote. #LI-Remote
Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Consolidated Communications is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Consolidated, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.
The Tier II Network Engineer is responsible for monitoring work queues for new, rejected, and supplemented orders. They are responsible for ensuring that service orders have the correct routing strategy based on engineering guidelines established by the Engineering and Network Architecture departments. This is accomplished through the use of the ordering support system, on-line tools, and a general knowledge of routers. Other responsibilities include ensuring accuracy of the service order and ensuring data base integrity. The Tier II Network Engineer also creates practices that aid in the successful completion of projects within a product or functional area. They provide a second level of technical and analytical support to one or more departments or work units. They are responsible for providing training and guidance to Tier I Network Engineers. They make recommendations that aid in the successful completion of projects within a product or functional area. They may assist with the development of new concepts, techniques, and standards and be responsible for external customer networks.
Responsibilities
Essential Duties & Responsibilities:
Monitor work queue and design service order requests for HSI, DIA, Switched Ethernet(ELINE/ELAN), and MPLS for both Commercial and Carrier customers utilizing CCI support systems.
Provision and Activate services in the various routers.
Assign IP's for Internet and Voice circuits.
Configure BGP.
Provide Tier II technical support for the customers and peer groups on test and turn up. Assist customers with network issues during test and turn up process.
Available to assist in off-hour turn ups and feature change requests.
Scrub routers, IPAM, systems.
Interface with various departments to assist in a timely customer turn-up.
In addition to the Tier I duties and responsibilities the Tier II is responsible for the following:
Design and configure Multiple Classes of Service.
Create profile templates and set up policies in routers.
Work with Operations and Architecture team to troubleshoot CES data circuits and routers.
Test new products and services in the test environment.
Identify system gaps and make recommendations for improvements.
Cross Train on all products and stay up to date on product/process updates.
Create supporting documentation by product and maintain as updates are rolled out.
Perform job duties consistent with safety, legal and regulatory requirements, company standards, culture, and business practices. They act with the highest level of business and personal ethical standards in all aspects of job performance.
Additional Duties:
May act as a team lead within department, work unit, or project, act as advisor to project team members, or provide guidance and training to others, as well as develop job aids.
Receives general guidance for the accomplishment of short to medium term goals and operating objectives. Plans and executes own work. Exercises judgment within established procedures and practices.
Work is varied and requires frequent interpretation. Solves a wide range of basic to moderate problems.
Contributes in departmental activities and programs by accomplishing related tasks as needed.
Qualifications
Requires a range of skills within a professional discipline including familiarity with principles, theories, concepts, and technologies, as well as applied knowledge of established procedures, policies, and practices.
Must be comfortable navigating through router configurations on Cisco and Juniper platforms.
Knowledgeable in DSL, Ethernet, VLANs, MPLS, IP addressing, and subnetting in IPV4 and IPv6.
Knowledge of emulation software, routing protocols, and advanced router troubleshooting.
Required Education & Experience:
In order to accomplish the essential duties of this position, the incumbent must have a Bachelor's degree or 3-5 years equivalent experience preferably within telecommunications, IT, or ISP environments.
Typically requires CCNA or equivalent experience.
Must have MS Word, Excel, PowerPoint, and Outlook experience.
Knowledge of Netcracker / M6 is helpful but not required.
Benefits Offered
We are proud to offer a comprehensive and competitive benefits package:
401(k) matching
Medical, Rx, Dental and Vision insurance
Disability insurance
Flexible spending account
Health savings account
Life insurance
Tuition reimbursement
Paid vacation and personal days
Paid holidays
Employee Assistance Program
Annual bonus program to eligible employee's based upon organization performance
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.
Consolidated Communications Enterprise Services, Inc. is an AA/EEO/Veterans/Disabled Employer.
