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Client Care Coordinator Job in Cleveland, Ohio US

Client Care Coordinator

Recovery Resources - Cleveland, OH

Posted: 4/1/2024 - Expires: 6/30/2024

Job ID: 271810547

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Job Description

RECOVERY RESOURCES

 

 

Recovery Resources

Job Description

 

Job Title:

Client Care Coordinator/ SAMHSA/ACT/MHDD/NON-FORENSIC/FORENSIC

Created:

 

Reports To:

Manager

Reviewed:

 

Location:

Pearl Office

Revised:  

March 2023

Position Family:

Forensic Care Coordination

FLSA (Fair Labor Standards Act) Status:

Non-Exempt

EEO1 Category:

First/Mid-Level Officials and Managers

Cost Center:

 

Department:

All Case Management Departments

 

 

 

Job Summary: Work with clients to develop and implement a comprehensive treatment plan that addresses their daily living needs and helps them maintain psychiatric stability and sobriety. Assist clients in finding and maintaining benefits, entitlements, permanent housing, and psychiatric support through treatment services.

 

Essential Functions:

  • Fulfills the agency’s mission by strongly supporting clients in successfully integrating within their community.
  • Facilitates linkage between the agency and other community services and providers to strengthen the overall treatment plan
  • Is an integral member of client treatment team, ensuring effective and comprehensive service delivery
  • Works collaboratively to continuously improve services and processes.
  • Represents the agency throughout the broad community, promoting public safety and education regarding the mental health consumer and mental illness.
  • Assists clients to experience stability in all major areas of their life, e.g., housing, income, health, and social network
  • Supports clients to successfully achieve treatment plan goals.
  • Consistently meets service delivery expectations and agency productivity requirements.
  • Assures clinical and administrative records are timely and accurate.
  • Specific core competencies, skills, knowledge, and abilities are defined agency-wide, are provided upon hire and available on the Agency’s Intranet (?)

 

Required Skills/Abilities:

  • Provide on-going monitoring and support (e.g., coaching, modeling, etc.) in self-care, social integration, skills building and health maintenance. Work to empower clients to make life decisions. Provide client services at the agency, at the client’s home, or at other sites. Direct service is delivered within the community.
  • Work with clients to develop treatment plans that maximize independent functioning and productivity.
  • Consult and collaborate with integrated care staff to maintain clients’ optimal physical health
  • Consult and collaborate with psychiatric nursing staff to maintain compliance with psychiatric medical treatment
  • Coordinate client treatment team meetings when additional collaboration is required to maintain client’s stability
  • Respond in a timely manner to situations that might threaten a client’s continued stability in the community
  • Provide linkage for clients to other community agencies and organizations to provide the range of support services needed. Is an advocate when barriers are encountered?
  • Help clients build both formal and informal support networks for assistance with daily living
  • Maintain contact with clients, as prescribed by referral sources, to assess needs, level of functioning, psychiatric stability, and activity levels of treatment plans
  • Complete accurate and concise updates and reviews of individual treatment plans to respond to emerging client needs as needed
  • Ensure documentation and reports are consistent with State, Federal, local Board, and Agency standards and comply with applicable administrative goals
  • Protect clients’ rights to privacy and confidentiality in the preparation and handling of records, especially in the communication of client information with third parties
  • Adhere to established professional codes of ethics to maintain professional standards and safeguard confidentiality and proper treatment of the client
  • Adhere to federal and state laws and agency regulations regarding the treatment of mental health disorders and alcohol and substance abuse
  • Adhere to SAMHSA Policies and Procedures
  • Obtain appropriate continuing professional education.

 

Education and Experience:

  • 18 years old
  • HS Diploma and 3+ years direct experience and/or Bachelor degree in the Social Sciences field
  • Understands mental illness, symptoms & impact on behaviors.
  • Can engage individuals diagnosed with mental health disorders and addiction.
  • Understands concepts of recovery/resiliency
  • Valid OH driver’s license, reliable personal transportation & car insurance
  • Understands crisis response procedures.
  • Familiar with community mental health system
  • Knowledge of de-escalation techniques
  • Understands how self-behavior can impact the behavior of individuals diagnosed with mental health disorders and addiction

Minimum Qualifications:

  • HS Diploma +3 years direct experience in the Social Services field

 

Preferred Qualifications:

  • Bachelor's Degree in the Social Services field
  • Mental health and recovery experience
  • Understanding crisis response procedures

 

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer and standing, bending and moving.
  • Requires some exposure to communicable diseases or body fluids.
  • Ability to occasionally lift up to twenty pounds.

 

Work Environment:

Business hours Monday through Friday. Position may also be required to respond to emergencies (on-call) depending on program / level of care.

 

FLSA Status: Non-exempt

 

Travel: Periodic travel within community and between locations

 

Note: While this position description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

 

DEI Mission Statement: Establishing a culture that values and embeds diversity, equity, and inclusion into the organization to advocate for the needs and concerns of staff and those we serve.

 

Equal Opportunity Employerand prohibits, in accordance with the law, discrimination on the basis of race, color, religion, military status, national origin, disability, age, ancestry, sex, sexual orientation, and gender identity or expression.

 

 

I have read and understand the job description and the requirements of this position.

 

Employee Name:

 

Employee Signature:  

 

Date Signed:

 

 

 

 

  1. WORK ENVIRONMENT

 

Direct service hours within the community require the use of a personal vehicle to transport clients with mental health and/or addiction disorders for the delivery of care. Business hours Monday through Friday; may be required to respond to emergencies (on-call) depending on program / level of care.

 

Approved Services to Provide within Scope of Position:

  • Individual, Group & Crisis Therapeutic Behavioral Services (TBS)
  • TBS Day Treatment      
  • Psychosocial Rehabilitation Services (PSR)
  • PSR Crisis
  • CPST Individual & Group Services
  • Assertive Community Treatment (ACT) Services
  • Substance Use Disorder (SUD) Case Management

 

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Job Summary

Employment Type:
Full Time Employee
Job type:
Regular Employment
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Work Shift:
First
Job Reference Code
44113
Salary
$18.00 - $18.50 /hour
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 5

Workplace Documentation: 4