Job Description
No Interview Required! Remote (any location/time zone is fine) We would like to have each applicant take a written test before offering Job Overview: This position supports our internal Consumer Services team by assisting with the resolution of consumer issues through written correspondence (email, chat, product reviews). Applicants should be adept at multi-tasking and navigating multiple systems in order to locate information and provide accurate resolutions quickly to consumers on a number of SMG brands for a large number of products. Responsibilities and Duties: * Resolve simple and complex consumer issues involving a wide range of lawn, home, and garden products across multiple brands. * Engage in professional and effective consumer communication through emails, chat, and product reviews to answer questions, solve problems, and make accurate product recommendations. * Assist consumers in eCommerce transactions - placing and reviewing orders, processing refunds and cancellations, with high attention to detail and focus on accuracy. * Utilize provided resources in order to research consumer inquiries and issues and quickly provide accurate resolutions in order to drive consumer satisfaction and retention. Minimum Qualifications: * 2+ years experience in a consumer-facing role utilizing the written word to communicate with consumers/end-users; experience with chat and social media platforms a plus. * Experience navigating multiple systems - CRM, Order Management, etc. * Experience in home & garden, agronomy, and/or direct to consumer orders is a plus. Skills * Excellent written communication skills; demonstrated ability to communicate effectively with consumers (writing test required) * Strong technical aptitude for learning new technologies and navigating multiple systems * Proven ability to multi-task and manage time and tasks effectively without close supervision * Aptitude for change management and comfort in dealing with ambiguity
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Advantage xPO
Advantage xPO is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage xPO is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.
