Are you ready to embark on a rewarding seasonal journey in the dynamic world of insurance? RetireMed is seeking dedicated individuals to join our team as a Seasonal Renewal Support Specialist. If you thrive in a fast-paced environment, excel in customer service and are eager to make a meaningful impact, this opportunity is for you!

Position: Seasonal Renewal Support Specialist

Location: Openings in both our Blue Ash (Cincinnati area- 10300 Alliance Rd.) and Miamisburg office (Dayton area- 9080 Springboro Pike)

Summary:

Join us in a licensed seasonal advisor role within our dynamic insurance office environment. As a Seasonal Renewal Support Specialist, you will play a pivotal role in retaining RetireMed’s Medicare clients during the Annual Enrollment Period (AEP) which runs from October 15 through December 7. This individual contributor position involves responding to client inquiries via phone and conducting back-to-back appointments in person, over the phone, or via Zoom. Successful candidates will undergo comprehensive training, including the opportunity to obtain the Accident & Health Insurance license if not already licensed.

Key Responsibilities:

• Respond to high volume client inquiries promptly and professionally via the phone queue.
• Conduct scheduled appointments with clients that involve presenting and discussing Medicare insurance plan benefits.
• Provide exceptional customer service to ensure client satisfaction and retention.
• Collaborate effectively with team members to achieve department goals.
• Adhere to company policies, procedures, and regulatory requirements.

Qualifications:

• High School Diploma or equivalent.
• Successful completion of the Accident & Health Insurance exam required (paid training/licensing course provided internally).
• Prior experience in customer service, sales, or insurance-related roles is advantageous.
• Excellent communications skills, both verbal and written
• Ability to build rapport with clients.
• Detail-oriented with the ability to multitask in a fast-paced environment. 

Position Details:

• Position type: Seasonal, hourly, non-exempt.
• Location: in office position, reliable transportation required
• Training provided: 8 weeks of paid comprehensive in-person training including a licensing course if not currently licensed. Position will not continue if the trainee does not pass the licensure course.
• Schedule: We are onboarding two groups:
  • June 17 through December 7
  • July 15 through December 7
• Duration: Seasonal position during the Annual Enrollment Period

Why join RetireMed?

• Opportunity for professional growth and development in the insurance industry
• Collaborative and supportive team environment.
• Make a positive impact on clients’ lives by helping them navigate Medicare options.

How to apply:

Ready to seize this exciting opportunity? Submit your resume and cover letter detailing your relevant experience and why you’re the perfect fit for the Seasonal Renewal Support Specialist position at hr@retiremed.com We look forward to meeting you!

RetireMed is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

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