OhioMeansJobs Lake County is assisting a Painesville employer with their recruiting efforts for the following position:

Customer Service/Billing Specialist
Location: Painesville, OH
Position ID: 44072914

Job Type: Full-Time
Wage: $16.40/hr.
Fringe Benefits:

• Medical, Dental, Rx, Vision, Telemedicine, Gym Membership, EAP
• 12 Paid Holidays
• Sick (4.6 hrs./pay), Vacation (3.1 hrs./pay), Personal Days (6/yr. from sick time), Overtime, Compensation Time
• PERS 10% employee contribution with 14% employer contribution, Deferred Compensation, Public Student Loan Forgiveness

Position Description:
The Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing accounts for billing, answering customer inquiries and performing research to resolve discrepancies.

Essential Job Functions:

• Explains how bills are computed and seeks to satisfy customer complaints relating to sewer and/or water service. Collects data to correct errors and discrepancies on customer accounts. Schedules work orders to investigate and resolve account issues. Performs data entry and other related data processing duties.
• Computes meter readings by reviewing a variety of reports in preparing accounts for residential, commercial and specialized billings. Processes billing on sheriff sales and bankruptcy and generates information needed for resolutions. Processes customer and title company inquiries for final/period end billings.
• Prepares, posts, researches, and verifies payments, researches and resolves returned items, creates and maintains financial reports, performs daily, monthly and annual reconciliations.
• Processes delinquent notices and shut off notices for water customers. Accepts payments made by customer for sewer and/or water charges. Maintains assigned correspondence and ensures all information is completed accurately and in a timely manner. Reviews water/sewer permits for completion and establishes new accounts.
• Maintains inventory, prepares daily schedule, back-up for operations and secretary, prepares mail, balances register, closes register, and gathers/delivers correspondence. Maintains financial records of daily receipts. Issues sewer deduct permits. Communicates verbally or in writing as needed.
• Balances reports and postage accounts. Prepares and mails billings to customers and reimbursements to city officials for sewer monies collected.

Knowledge, Skills and Abilities:

Proficiency in Microsoft Office applications is preferred. Applicants should display strong skills in verbal and written communication, exhibiting organizational abilities, and consistently deliver general customer service in a professional fashion.

Minimum Qualifications:

• Applicants must have a high school diploma/GED.
• Valid Ohio driver’s license, or state ID.
• One (1) year office experience or equivalent is preferred.