Job Description
Supervisor, Client Partnership
The Supervisor, Client Partnership is responsible for maintaining key client relationships, the development and execution of client initiatives, oversight of general account and client service activities, and the ability to bring new thinking to strategic planning.
Critical Skills/Traits: To be a successful Supervisor, Client Partnership at Curiosity, one must possess exceptional communication skills, both orally and in writing. They must also possess superior interpersonal skills and be able to create a rapport with people of all demographics. They must be polished, maintaining a professional, put-together demeanor. They have to be incredibly confident, ambitious and self-motivated. They should thrive when working independently. They should be a keen listener. They should have strong organizational skills and the ability to multi-task and manage pressure situations. They need strong attention to detail and project documentation.
They must possess the ability to bring fresh thinking and curiosity to clients to make them think about their brand in an entirely different way, and must have a passion for pushing the boundaries of knowledge gathering and testing new mediums to reach our targets. They must fit into a culture of self-motivation, quest for learning and team collaboration, while expressing a curiosity that pushes the boundaries on traditional thinking.
They will need the ability to manage a range of client initiatives, inclusive of: brand strategy, integrated campaign development inclusive of digital, social and traditional advertising and activation/media planning. The position will require implementation and project management expertise for all project components, as well as budget management. In addition, the candidate will be responsible for building knowledge on existing and emerging communications tools and tactics, industry practices and trends, as well as becoming immersed in the clients' business and category.
#1 Priority: A Supervisor, Client Partnership is responsible for developing relationships with key client stakeholders and internal agency teams. The Supervisor must drive strategy, establish goals and objectives, identify challenges and provide clear communication between the client, agency team and external partners.
The Supervisor, Client Partnership should demonstrate a deep understanding of the client's business (objectives, risks and strategies) and its marketing goals, and apply that knowledge when leading the agency team through the planning and execution of key initiatives. In this role, you will lead a cross-functional agency team to deliver results.
The Supervisor, Client Partnership is responsible for overall agency work on their assigned accounts. They must ensure the delivery of high-quality client materials and presentations that help achieve clients' marketing objectives, while managing profitability for the agency.
As with all members of the Curiosity team, a Supervisor, Client Partnership is expected to follow the policies described in the Curiosity Employee Handbook, attend appropriate client and internal meetings, and conduct themselves in a professional manner at all times while working to instill a positive work environment at Curiosity.
Tasks will include the following:
Team Leadership
Supervises all agency work on assigned accounts
Earns respect through consistency, collaboration and clear communication while acting as a strategic partner to both client and agency teams
Proactively communicates and keeps the team informed on the clients' business goals/objectives, deadlines and budgets
Effectively develops and disseminates strategic direction across internal cross-functional teams
Ability to lead integration efforts across multi-channel engagements
Proactively leads strategic planning and delivers meaningful feedback to elevate the work
Finds ways to equip and set the team up for success
Ensures the flawless delivery of top-quality work aligned with the scope of work and within the terms of the contract
Aggressively pursues new opportunities to grow the business
Actively contributes to team and department culture
Thinks outside the box when problem solving
Deliberately focuses on development of direct reports
Models desired work outputs and behaviors, and is a consistent and dependable figure on the team.
Regularly informs Director, Client Partnership on business status, including escalation as needed
Able to tag-team with senior staff as needed
Seeks professional development opportunities
Client Partnership
Build strong relationships with senior brand and marketing managers
Contribute to long-term account success and growth by participating in strategic plan development and execution
Drive execution and measurement of client plans
Maintain expert knowledge of client's business, category and competition
Build and maintains client and partner relationships
Lead key client meetings including presentations, client briefings, strategy sessions and cross agency partner meetings
Comfortable working in and leading integrated agency relationships
Demonstrate master pitching skills as well as an ability to strategically connect strategy, creative, activation and analytics on behalf of your clients
Continue to hone client management and communications strategy skills
Demonstrate increased skills in client service arena by receiving positive feedback from client
Provide strategic counsel/advice to clients that results in these clients meeting their goals and advancing their issues
Represent Curiosity at industry or potential new business functions and begin cultivating contacts for Curiosity
Communication and Process
Ensure operational excellence on assigned accounts
Draft major components of strategic plans
Demonstrate outstanding copy editing and writing skills
Demonstrate outstanding judgment, flexibility and superior client service skills as demonstrated by frequent, unsolicited, positive feedback from clients
Manage work plans that meet terms of scope of work or contract
Write client/contact reports
Monitor and deliver reports that speak to the performance and effectiveness of campaigns
Screen and interview employee candidates
Financial and Administrative
Financial management responsibilities include drafting and reviewing SOWs, budget tracking, revenue projections and oversight of billing for brands managed.
Work with project manager to create project estimates
Monitor project costs on a regular basis
Work with the agency financial team to ensure clients are billed on a timely basis
Submit expense reimbursement forms as appropriate
Qualifications
Bachelor's degree and a minimum of six years of relevant experience, including brand strategy, integrated campaign development inclusive of digital, social and traditional advertising, and activation/media planning.
Must demonstrate outstanding writing and editing skills.
Detail-oriented with strong communication and presentation skills
Candidate is a highly motivated self-starter who takes direction well, but also can also work independently
Thrives on variety and can shift direction seamlessly.
Although promotions are based on a variety of factors, in general, an individual will successfully serve as a Supervisor, Client Partnership for a minimum of two years before being considered for promotion.
This position reports to a Director, Client Partnership.
Curiosity is a fast-growing independent creative solutions agency with four superpowers: strategy, creative, media and analytics, all driven by curiosity. We use our extreme curiosity to strategically solve business and marketing challenges for courageous clients such as Procter & Gamble, Native and Brooks Running. Recognized by AdAge as a Small Agency of the Year, and Campaign US Agency of the Year, we ask the right questions to solve the right challenges because we believe curiosity is the key to unlocking the right solutions.
Curiosity is headquartered in Cincinnati, OH the branding capital of the world and home to more Fortune 500 Companies per capita than anywhere else in the county. We hire only the most creative and courageous people on the planet. Spanning from top agencies across the globe, our integrated team includes account, strategy, program management, creative, media and analytics.
Curiosity is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
