Hours: 8:00 A.M.- 4:30 P.M., Monday-Friday

Salary and Benefits:

• •Starting pay is $22.00 per hour
• •$22.50 per hour with completed Associate Degree
• •$23.00 per hour with completed Bachelor’s Degree
• •Up to $0.75 per hour increase after passing probation
• •12 paid holidays
• •Vacation time
• •State retirement system
• •Medical, dental, vision, and life insurance
• •Public Service Loan Forgiveness eligible Employer
• •Work 7.5 hours per day plus paid lunch 

DESCRIPTION OF DUTIES 

• Determines eligibility for clients applying for Non-Emergency Transportation, Publicly Funded Child Care, Title XX, PRC (Prevention, Retention and Contingency), and other Social Service programs; including information gathering, documentation of income and resources.   
• Completes necessary paperwork and data entry on client caseload for effective case management. 
• Maintains ongoing case load of active clients in each program. 
• Completes required reports for each program.  
• Assists clients with financial literacy and completes budget of household expenses. 
• Contacts third party (e.g. landlord, car dealer, utility company, etc.) and local partner agencies to confirm plan of assistance.
• Identifies and arranges most cost-effective transportation services and arranges for services for clients as needed. 
• Maintains accurate records. 
• Completes needed correspondence and documentation. 
• Assists with Information and Referral (I & R) through initial interview or telephone conversations.
• Assesses client’s needs and makes appropriate referrals to other social service agencies in the community.   

• Attends meeting and training sessions at the State and local levels to learn new methods, regulations and policies. 
• May do public speaking to external partners regarding childcare and/or other social services.  
• In conjunction with the OhioMeansJobs Center, administer the Re-employment Services and Eligibility Assessment (RESEA) program. Conduct eligibility assessment to determine barriers to reemployment and create individualized plan to provide work search activities and services to assist with re-entering the workforce.  
• Other duties as assigned, (e.g. filing, correspondence, attends trainings and meetings, does public speaking to inform public of services, assists other employees, assists in training interns, etc.)
• Regular, predictable attendance is an essential function of the position.                               

 MINIMUM QUALIFICATIONS 

• Candidate must be proficient in Microsoft Word, Excel, Access and Outlook.  
• Candidate must have undergraduate major core coursework in behavioral science, social science, business or education, one course or six months experience in interviewing techniques, and one course or six months experience in typing, keyboarding, or word processing. 
• Or education, training and/or experience in an amount equal to the Minimum Qualifications stated above. 

Completion of a baccalaureate degree in business, behavioral science or social science, or related field is strongly preferred. 

KNOWLEDGE SKILL AND ABILITY  

Knowledge of : Budgeting; Public Relations; Interviewing 

Ability to:

• Deal with problems involving several variables in familiar context;
• Apply principles to solve practical, everyday problems
• Interpret variety of instructions in written, oral, picture or schedule form, define problems, collect data, establish facts and draw valid conclusions
• Comprehend and record figures accurately
• Add, subtract, multiply and divide whole numbers
• Calculate fractions, decimals and percentages
• Comprehend simple sentences with common vocabulary
• Copy material accurately and recognize grammatical and spelling errors
• Complete routine forms; maintain accurate records
• Originate routine business letters reflecting standard procedures
• Understand manuals and verbal instructions, technical in nature
• Use proper research methods in gathering data
• Work alone on most tasks
• Answer routine telephone inquiries from public
• Handle sensitive inquiries from and contacts with officials and general public
• Resolve complaints from angry citizens and government officials

Candidates who meet the minimum qualifications, and possess the necessary skills, knowledge and abilities as listed above will also be evaluated on their aptitude, education, experience, health and physical fitness, training, performance evaluations, personnel file, records of tardiness and discipline, the results of any employer-administered examinations, and seniority.   

To learn more about Allen County Job and Family Services watch this YouTube video: https://www.youtube.com/watch?v=3aguenKEHjU

To Apply: Email your resume to Trent.Wise@jfs.ohio.gov