HELP DESK SUPPORT - DATA

Aultman Health Foundation - Canton, OH

Posted: 4/12/2024 - Expires: 7/11/2024

Job ID: 272339524

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Job Description

Req# 28754

Aultman Health Foundation, CANTON, OH

AULTMAN HOSPITAL

Aultman Health Foundation

Full Time, Day/Night rotating, 40

PURPOSE OF POSITION

This position is responsible for providing Aultman Health Foundation employees, patients, and visitors assistance in obtaining service from the support services listed below.

AMG
AOH
Cerner
Clinical Engineering
ComDoc
General Maintenance
Heating, Cooling, and Refrigeration
Information Systems
MSO
Property Management

RESPONSIBILITIES & EXPECTATIONS

Triage Help Desk tickets that are created via the Service Center application
Obtain required and/or additional information from end-user as needed
Answer incoming calls and gather information to escalate issue to correct department for resolution
Assist users with password resets
Maintains knowledge base for ticket escalation to prevent errors and delay of service
Ready leased equipment to be returned to vendor
Any other duties or projects as assigned

Qualifications:

High School graduate
Customer service experience is required
General computer skills
Strong analytical and organizational skills
High level of verbal and written communication ability

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or veteran status.

WORKING CONDITIONS

The Help Support employee will be assigned a shift with rotating weekends and holidays
Flexibility is required to ensure coverage
Lunch and breaks as per hospital policy
Holiday rotations are required
Works in well-lighted/ventilated office area
Works at individual workstation equipped with PC, desk, telephone, and necessary supplies
Subject to changes in priorities and stress

Aultman Health Foundation is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability. We recognize that diversity and inclusion is a driving force in the success of our company. Aultman is an Equal Opportunity Employer that will make reasonable accommodation to enable individuals with disabilities to apply and compete for employment opportunities for which they are qualified. To request an accommodation, please email our Human Resources department at hr@aultman.com , or call 330-363-5415 for further assistance.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78993272
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 5

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HELP DESK SUPPORT - DATA

Aultman Health Foundation - Canton, OH

Job Description

Job Summary