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Technical Support Engineer Level 2 (Westerville) Job in Westerville, Ohio US
Monster
 
 
 
 

Job Summary

Company
Vertiv Corporation
Location
Westerville, OH
Industries
Government and Military
Job Type
Full Time
Employee
Contact Information
Vertiv Corporation
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Technical Support Engineer Level 2 (Westerville)

About the Job

POSITION SUMMARY

Vertiv is hiring a Technical Support Engineer Level 2. This role provides technical support to Vertiv Services field personnel. This person will also provide a reliable avenue for the interface among the field, engineering, marketing, and logistics pertaining to the successful resolution of concerns related to specific Power and UPS products.

RESPONSIBILITIES


* Provide technical support for Domestic and International customers and Customer Engineers
* Enter/Update Oracle Engagement cases for each phone call received
* Create Service Requests when field technicians are required for site dispatch
* Availability to conduct after-hours technical support in a weekly rotation schedule
* Manage case and solutions per established call center process flow
* Participate in Six Sigma projects and lean projects
* Review down unit events from Uptime Tracker and determine root cause
* Participate in site visits to provide onsite assistance for down units
* Review warranty claims and process through warranty claim program
* Draft and modify technical procedures and content to TKO knowledgebase
* Attend new product and self-development training classes
* Attend product training for all supported products
* Model and enforce Vertiv Corporation safety guidelines at all times
* Listen in on customer meetings and teleconferences as directed
* Submit expense reports, trip reports, and time cards accurately and on time
* Other duties as required

QUALIFICATIONS

Minimum Job Qualifications:


* Knowledge and experience in Power and UPS industry
* Demonstrated ability in electrical circuit understanding and troubleshooting
* Strong customer service communication and interaction skills
* Excellent writing and verbal communication skills
* Excellent organizational and time management skills.
* Possess a positive attitude and flexibility in a rapidly changing environment
* Detail oriented and self motivated with the ability to work without direct supervision
* Proficient PC skills including all Microsoft Office products and web-based technologies

EDUCATION AND CERTIFICATIONS


* Minimum of four years electrical/electronic technical degree.
* Alternatively, military technical training in a related field or electronic certification with two years of relevant technical experience.

PHYSICAL REQUIREMENTS


* Occasionally lift objects up to 50 lbs.

WORKING CONDITIONS


* Reactive, fast paced and high profile environment.
* After-hours on-call availability through a rotational schedule.
* Scheduled travel, domestic and international, as required.
* Flexible schedule (Weekends, evenings, holidays)

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES


* Customer Focus
* Operational EApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM0MzgzLjEwNTA4QHZlcnRpdmNvbXAuYXBsaXRyYWsuY29t
 
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