Job Description
Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.
In this role you will:
Complete technical training as assigned both at GFC locations and at manufacturer's national training facilities
Develop ability to work independently
Primarily service printers and Multi-Functional Devices
Become proficient in servicing assigned equipment
Troubleshoot basic connectivity issues (print/scan)
Update and maintain machine firmware as needed
Assist in software installations and support
Maintain accurate car stock inventory
Efficiently manage service call assignments based on location and priority levels
Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
Provide quality customer service with both internal/external customers
You should have:
High school diploma or equivalent
Good organizational skills
Good verbal and written communication skills
Proficient use of company-provided technology such as: laptops, smartphones, and software applications
Ability to pass drug screenings and background checks as required
Ability to lift 75 pounds
Maintain a valid driver's license and appropriate auto insurance as dictated by state requirements
Access to reliable vehicle with secure storage for all company issued property
Preferred Qualifications:
Basic understanding of electronics and mechanical systems.
Basic understanding of network connectivity
The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more!
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
