Job Description
The role of a Project Manager is to provide excellent customer service while managing our clients' custom quantitative market research projects. Our Digital PMs interact directly with our clients, media agencies and publishers, ensuring all projects are successful from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.
Essential Duties and Responsibilities
Maintain full project ownership in delivering (but not limited to) complex Digital market research projects
Consistently exceed client expectations from project inception through completion
Build effective, professional working relationships with our clients, providing them guidance and advice where appropriate as it relates to Dynata's products and services
Manage multiple concurrent quantitative projects in a fast-paced environment with a focus on quality
Ensure project task activities are completed through personal production, internal support teams (such as survey programming, client development, etc.), and vendors (such as translators, etc.)
Proactively anticipate, troubleshoot, overcome, and/or escalate project challenges in a timely manner
Effectively communicate both as an individual and as part of a client-facing project team
Tasks may include:
Tagging online content
Testing online survey links
Sampling
Set-up and monitor reports to evaluate key project metrics
Ensure quality measures are followed
Updating clients regularly on project progress
Ensure key project performance metrics such as project profitability meet or exceed established guidelines
Knowledge and Skills Required
Strong familiarity with the digital environment
Able to prioritize workflow, have a strong attention to detail and be service oriented
Ability to lead and direct client meetings and be an advocate of the company and its capabilities
An individual who asks questions, listens to answers, defines problems, finds solutions and facilitates/enables change
Able to successfully manage and complete projects and tasks within a high volume workload
Commits to meeting the expectations and requirements of internal and external stakeholders
Responds and relates well to peers and to those in positions of authority
Energetically pursues tasks he or she sees as challenging
Pursues their work with energy, drive, and a need to finish
Zeros in on the critical few tasks, and puts the trivial many aside
Has and uses the required functional and technical knowledge and skills to do his or her job at a high level of accomplishment
Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
Effectively copes with change and shifts gears comfortably
Embraces our core values:
Focus on Solutions, not Problems
Work Hard, Play Hard, Together
Be the Best
Let Integrity be Your Guide
Stay One Step Ahead
Experience
At least three years of account or project management experience required
Experience in market research desired but not required
Experience in Digital Media desired but not required:
online advertising
campaign management and ad trafficking from a media agency
media planner or buyer from an advertising agency.
Understanding of basic research methods used for evaluation effectiveness of online campaigns desired
Experience in a customer service environment desired but not required
At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity
The salary range for this position in is $50K-$75K/yr; however, base pay offered may vary depending on location, job-related knowledge, skills, and experience. A discretionary incentive program may be provided as part of the compensation package, in addition to a full range of medical and other benefits, dependent on full-time status.
