Job Description
Brusly, LA, United States
19936_R202442412_2-0b18da07110d42ba1d258f3e9f1089f0
Cox Communications
Manager Digital Revenue and Retention-Cox Business
The Cox Digital team is seeking a Manager, Digital Revenue & Retention to oversee the day-to-day efforts to drive revenue and customer retention on cox.com. This role is pivotal to helping Cox achieve optimal business results by ensuring efficient management of promotional and retention offers, site merchandising and messaging in support of company objectives. To be successful, you'll need to demonstrate experience running both long and short term projects while also managing internal and external relationships for results.
The ideal candidate will have experience leveraging analytics and customer insights to optimize the customer purchase experience on cox.com. Strong communication and analytical thinking skills are required to have the right level of impact and influence. Assists with the planning, development, and execution of integrated, multi-tactical marketing programs responsible for producing revenue growth and enhancing customer retention across the business section of cox.com. Implements new web experiences as required and manages creative execution for current customer merchandising sections of the site.
clean tech and more.
What You'll Do
Drives the vision for optimizing customer revenue on cox.com.
Merges sales acumen with innovative digital marketing for effective up-sells and customer retention.
Personalizes and manages offers, ensuring optimization across online platforms, chat, and targeted campaigns.
Is accountable for meeting team performance metrics.
Upholds best practices in online retention marketing, constantly advancing digital channels to meet Cox's quality standards.
Guarantees content accuracy, brand alignment, and compliance with regulations and privacy.
Grasps internal/external customer needs, business context, and competition.
Analyzes consumer behavior to pinpoint trends and revenue opportunities.
Collaborates with the digital team to synchronize display media and email campaigns.
Interprets results, offering insights to stakeholders and senior leadership.
Monitors site experience and sales metrics daily, adapting to emerging trends.
Assists in crafting presentations and reports for business partners and leadership, with regular updates.
Tests and validates hypotheses for site enhancement.
Works closely with tech partners to refine site experiences or resolve issues.
What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility.
Who You Are
Minimum
Bachelor's degree in related discipline and 6 years' experience in a related field (Marketing, Communications, Analytics, Business Administration, etc.). The right candidate could also have a different combination, such as a Master's degree and 4 years' of experience; a Ph.D.and 1 year of experience; or 10 years' experience in a related field. (e.g. Technology, Marketing, Process Improvement, etc.
Excellent interpersonal, collaborative and communication skills to work effectively with teams throughout organization.
Self-motivated, independent individual who can perform at optimal levels with little guidance.
Preferred
Experience with customer retention, cross-sell/upsell and/or analytical experience (B2B/B2C marketing and sales experience)
Experience setting up/managing new technology stacks that integrate with incumbent toolsets and operations and/or be completely new to the ecosystem
3+ years of online, sales and/or marketing experience with focus on site and offer merchandising.
Experience and familiarity with Asana or project-tracking tool, Salesforce, Abode Experience Manager or Salesforce Marketing Cloud platforms (e.g. Interaction Studio, Evergage, Personalization)
Experience with website design and user experience flows
Experience and thorough understanding of online marketing tactics and KPIs
Familiar with agile methodology (SaFe, Scrum, Kanban or similar)
Experience in telecommunications or high-tech environment
USD 88,300.00 - 147,100.00 per year
Compensation:
Compensation includes a base salary of $88,300.00 - $147,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
