Service Sales Support Specialist

ABB INC - Lakewood, OH

Posted: 4/15/2024 - Expires: 7/14/2024

Job ID: 272423341

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Job Description

Service Sales Support SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Service Sales Support Specialist has the task of delivering the service portfolio to ABB customers within the PAPI P&P Service, Process Automation Process Industries (PAPI) in Cleveland, Ohio, helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on site.
You will work as part of team dedicated to creating innovative services to our Process Automation Process Industries customers.
You will be responsible to support the development and execution of efficiencies to the front end sales process tools, procedures and guidelines. The person in this position will serve as a trusted colleague to meet local business line industry segment goals and overall strategy of ABB.
This is a position with global grade
13
Your responsibilities

Develop, align and execute local Business Line Industry segment enabled tools and support their optimal use by business leaders, sales and associated portions of the organization
PAPI NAM (North America) BL (Business Line) Sales planning, reporting and forecasting using established process tools to best align with requirements of global PAPI organization
SFDC (salesforce.com) local maintenance (Super User) to improve accuracy for better reporting and forecasting both locally and globally
eApprove administration support to meet the growing need to update approvers, delegation of approval authority, revision of table of approval authority and to optimize the interaction of eApprove between SFDC/SAP/Service Connection Platform and Service FCM (Full Cost Model) process tools
FCM continuous update and maintenance to optimize its use and to allow mapping to other process tools to provide ease of doing business, speed and accuracy
ServIS maintenance support to provide a high level of accuracy of ABB's installed base customer sites and to support the evolution business of the installed base
SAP support to adopt updates and the interaction between ABB other process tools
On going PAPI NAM P&P (Pulp & Paper) training and support of the process tools to all users to provide optimal use by our organization

Your background

Bachelor's degree required, preferably in engineering or business and minimum 8 years with ABB process tools required in an ABB System Engineering, Operations, Proposal Engineering or other similar position
Salesforce report generation and general SFDC programming capabilities
Strong Excel skills including data analysis, macro generation and reporting
Familiarity/working knowledge of existing eApprove system and the local FCM
ABB OCS (Open Control System) product knowledge experience is preferred
Self-motivated
Problem solving skills
Teamwork
Exceptional communication skills
Customer oriented
Ability to manage multiple projects simultaneously
Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits
Retirement plan
Life insurance
Disability insurance
Wellbeing program
Healthcare plan

More about us
Process Industries division delivers complete electrification and automation solutions, industry-specific products and lifecycle services across industries. Engineering and delivering automation solutions from device to monitoring and control make our customers get more out of their investment; digitalization solutions including collaborative operations and augmented reality help improve plant and enterprise productivity, reduce maintenance and energy costs. Our engineering, project management, services and solutions portfolio covers a wide range of industries - Mining, Pulp & Paper, Metals, Aluminum and Cement, Data centers and Food and Beverage.
We offer an international and dynamic working environment where our business delivers advanced technology in large projects across the world in a customer-oriented and highly globalized industry.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com Resumes and applications will not be accepted in this manner.
myBenefit
WsABB.com

Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: Bachelor's degree
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 79049536
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 4

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Service Sales Support Specialist

ABB INC - Lakewood, OH

Job Description

Job Summary