Analyst - Risk Change Management

FIRSTENERGY SERVICE COMPANY - Akron, OH

Posted: 4/17/2024 - Expires: 7/16/2024

Job ID: 272481041

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Job Description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. [SC00]

The Analyst, Risk Change Management position is within the Risk group and reports to the Director, Enterprise Risk Management. It is located within our five state service territory (Ohio, Pennsylvania, Maryland, West Virginia, or New Jersey). This position is designated as Remote, but will require in-person work to support communications and change management. This in-person work will likely be primarily in the Akron area, but will span the 5-state territory. The change management plans will inform the frequency of in-person work, but is estimated at 2-3 times per quarter.

The mission of the Corporate Risk team is to make risk actionable and help FirstEnergy achieve our strategic objectives. We envision a comprehensive and proactive Risk program that enables risk-informed decisions and the pursuit of opportunities. Risk management is composed of two teams: Enterprise Risk Management and Insurance Strategy & Operations. Members of the Enterprise Risk Management team will have the exciting opportunity to work across all areas of the business and contribute to the success of FE's key strategic priorities.

To meet the refreshed strategy of the Corporate Risk department, roles associated with a new Risk Operational Excellence & Change Management area have been created. These roles are within the ERM team and constitute a highly organized and collaborative function that will work to ensure the success of the full Corporate Risk department. The Analyst, Risk Change Management is a key role for this function. The primary responsibilities of this role will be:

Quality change management, including communications and trainings, is crucial to the success of ERM. This Analyst will identify and analyze key stakeholder audiences, develop trainings and communications for them, and train the Risk team on these communications. It will also support the preparation and delivery of presentations for all audience levels, through the Board of Directors.
In order to appropriately manage top enterprise risks and capture associated opportunities, it is often necessary to refresh governance structures, implement new tactical action plans, and/or reassign resources. These actions are all owned by various business units, not Corporate Risk. This role will work with the ERM director and other members of the Risk team to advise business units on implementing successful change management strategies for these risk mitigation and opportunity capture activities.
Enterprise Risk Management is an evolving field, and there will be substantial continuous improvement opportunities for the foreseeable future. Working across the ERM team, this analyst will stay informed of developments in the ERM field and in the FE ERM program in order to support the development of trainings and communications both for the ERM team and the full FE organization.
The FE ERM team provides numerous communications to all levels of FE, from individual contributors, to the Board of Directors, to the FE external website. This analyst will support communications at all levels, often taking the lead to develop Microsoft PowerPoint or Word documents with stakeholder input.
Effective enterprise risk management requires strategic communications and to persuade stakeholders of the importance of various risk topics, through "storytelling" and other communications means. This role will work across the Risk function to ensure communications are effective and strategic.
The Risk team works closely with the other Assurance functions, i.e. Internal Audit and the Office of Ethics and Compliance. This analyst will ensure communications and change management initiatives are complementary to other Assurance function plans.

The Analyst, Risk Change Management will:

Have excellent project management and change management skills and the ability to lead all change management and communications activities across the Corporate Risk department, as well as for programs that span across every business unit of FE. This includes ability to oversee strong strategic visual and written communications to audiences of all levels.
Understand or learn continuous improvement principles and work across the Risk leadership team to apply them to ERM change management processes
Possess strong attention to detail and an ability to oversee quality control, providing coaching across the ERM function to ensure change management processes are understood and adhered to
Ability to work independently to oversee enterprise-wide change management projects on a wide variety of topics
Work across several topics at one time and effectively multitask and lead others in their work

Analyst, Change Management responsibilities include:

Develop and oversee change management plans and calendar for activities to ensure success of the ERM program. Coach team members on execution of change management plans.

Collaborate across ERM to understand key initiatives and own change management plans to support them
Collaborate across the Assurance Functions to ensure change management plans are aligned across functions

Develop the majority of ERM risk communications, including presentations, reports, annual updates to external facing documents, etc. The audiences for these communications range from individual contributors, to the Board of Directors, to external-facing audiences.
Coach and develop other ERM team members on effective change management and communications to support the ERM initiatives that they are responsible for
Working across the Risk Operational Excellence & Change Management team, form knowledge of the annual ERM planned activities and create the tactical change management and communications calendar to support them
Monitor change management success with key stakeholders, identify gaps and provide solutions, and escalate as necessary
Review reporting templates and provide feedback from a change management and communications perspective
Learn ERM processes, such as the Corporate Risk Management practice and other key processes in order to plan effective communications and change management
The ERM program reports to the Enterprise Risk Management Committee, consisting of Executive Council level management at least 10 times a year. The program also supports multiple presentations to Board committees on every reporting cycle, at least 5 cycles a year. This analyst will coach others (both on the Risk team and across the business) and/or directly manage PowerPoint files to ensure quality communications from both a verbal and visual perspective
Working across the Risk team, contribute to the development and continuous improvement of metrics that monitor risk culture and risk intelligence across FirstEnergy's business units. Review results of metrics, identify culture and risk intelligence gaps, and contribute recommendations to close gaps.
Maintain awareness of activities of other Assurance functions (including but not limited to Internal Audit and the Office of Ethics and Compliance) to ensure coordinated communications and change management activities
Work with Director, ERM and other leaders to monitor team health and plan activities to facilitate a strong working team
Provide quality control of communications, ensuring that documents align to current department standards and templates
As needed, the Change Management analyst will also serve on projects across the Risk team. This will allow the successful candidate to practice a variety of skills and learn about the full range of risks across FE's business units.

Qualifications include:

Bachelor's degree in Communications or a related discipline required.
Minimum 4 years relevant work experience required. Relevant experience includes change management, effective facilitation, training development, and written and visual communications. A portfolio of developed trainings and/or communications may be requested as part of the interview process.
Theoretical understanding of various change management models (e.g., ADKAR) is a plus, but experience leading effective enterprise-wide change management initiatives is expected
Project management, continuous improvement, and/or change management training is a plus
Risk Management experience is a plus, but a candidate with the desired change management and communications skills will be strongly considered if they show an aptitude and willingness to learn ERM principles. ERM training will be provided to a successful candidate as needed.
Experience leading enterprise-wide and/or multi-department change management projects
Experience developing or working with diverse teams and building an inclusive work environment
Ability to understand the priorities of various audiences and develop influencing training and communications
Excellent communications skills, written and verbal, and the ability to coach others in change management approaches
Ability to understand FirstEnergy's strategic risk profile and the mitigations and opportunities associated with various risks, in order to lead change management solutions to address them
Role models and reinforces the FE Values & Behaviors
Proficient in Microsoft Office applications, and advanced knowledge of PowerPoint. Knowledge of other change management and/or communication tools that can be used at FE a strong plus.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification

Exempt

FirstEnergy Human Resources Team

FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without
regard to race, religion, color, national origin, sex, age, status as a protected veteran, or status as a qualified individual with a
disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: Bachelor's degree
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 79060455
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 5; Graphic Literacy: 5; Workplace Documentation: 5

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Analyst - Risk Change Management

FIRSTENERGY SERVICE COMPANY - Akron, OH

Job Description

Job Summary