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Supervisor Job in Perrysburg, Ohio US
Monster
 
 
 
 

Job Summary

Company
First Solar Inc
Location
Perrysburg, OH
Industries
Government and Military
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Job Reference Code
79164664

Supervisor

About the Job

First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions:


Provides support for the Company's Management Information Systems via phone, e-mail and/or remote support in a cost efficient manner. This position supports the global Call Center and will provide Level 1 Support (support that can be done remotely, with little or no prior knowledge, by following appropriate documentation) with a focus on customer service and satisfaction.

Education/Experience:


High school diploma (or GED) required
Minimum of 1 year work experience in a customer service or IT field preferred

Required Skills/Competencies:


Excellent phone skills
Excellent written skills (both to customers as well as technical documentation)
Exemplary customer service skills
Excellent organizational skills
Must be familiar with the current Microsoft Windows operating systems as well as the entire Microsoft Office Suite
Knowledge of Cisco phone systems a plus
Proven interpersonal skills

Essential Responsibilities:


Responsible for accepting incoming service requests via phone, e-mail or in-person.
Must be able to accurately prioritize, categorize and triage incoming requests for service.
Ability to troubleshoot and resolve new issues without direct supervision/direction.
Responsible for escalating requests for service to the appropriate level of support
Must exhibit excellent customer service skills at all times.
Must be able to work with a diverse team.
Responsible for software installations/upgrades/support
Ability to handle confidential information.
Exercises effective communications levels and fosters team building.
Adheres to all safety procedures and good housekeeping standards.
Performs other assignments as required.
Will be required to kneel, bend, talk and hear.
Specific vision abilities are required.
Some travel may be required.
Always providing excellent customer service, even with challenging users
Responsible for ensuring uptime on the PC's throughout our global environment
Assisting with software installations/upgrades/support
Assisting with maintenance and accuracy of the CMDB
Responsible for assistance with collaboration technology such as WebEx and Teams
Give first level support for video conferencing equipment
Assists new employees, where applicable, with onboarding
Ability to troubleshoot and resolve new issues without direct supervision/direction
Must be able to work 8 hour schedule
Able to work with multiple user at one time, while providing a one-on-one experience for each customer
Ensures tickets are triaged to the appropriate teams as needed
Exercises effective communications levels and fosters team building
Adheres to all safety procedures and good housekeeping standards
Identifies and resolves issues with applications, following agreed procedures
Assists in investigation and resolution of connectivity issues
Assists with specified maintenance procedures
Ensures that incidents and requests are handled according to agreed procedures
Ensures that documentation of the supported components is available and in an appropriate form for those providing support
Creates and maintains support documentation
Performs other assignments as required

Reporting Relationships:


Reports to Manager, IT

Travel:


No Travel is required

Estimated Hourly Range:


$17.50 - 22.00 per hour

US Physical Requirements:


Will sit, stand or walk short distances for up to the entire duration of a shift
Will climb stairs on an occasional basis
Will lift, push or pull up to 27 pounds on an occasional basis
Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis
20/40 vision in each eye, with or without correction, is required
Must be able to comply with all safety standards and procedures
May reach above shoulder heights and below the waist on a frequent basis
May stoop, kneel, or bend, on an occasional basis
Ability to wear personal protective equipment is required (including but not limited to; steel toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards)
All associates working on the production floor may be required to wear a respirator at any given time and thus, the ability to wear a respirator is a condition of employment and continued employment (requires little or no facial hair)

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check band any other tests that may be required.

Equal Opportunity Employer Statement:

First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
 
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