Job Description
Customer Solution Consultant 2
Job ID
2024-11623
# of Openings
1
Job Locations
Remote - U.S.
Category
Services & Consulting
Overview
The Consultant is responsible for ensuring the engagement of prospects and customers during the sales lifecycle as well as providing continuity for the customer as well as the solution from pre-sales to post-sales implementation
What you will be doing
Act as the Business Development main point of contact on standard customer engagements. Operate as the Global Services representative to work collaboratively with Sales in order to provide a Services estimate and proposal for standard engagements.
Work with Sales team to develop discovery questions and differentiators
Manage pre-sales discovery meetings, establish requirements, and develop the proposal/Statement of Work (SOW)
Collaborate with Sales Team to formalize the customer solution proposal based on business requirements defined during pre-sales discovery
Ensure customer solution proposal represents the company solution delivery best practices
Generate services proposal for opportunities, owning the process from after the RFS is entered through the delivery of the final proposal to Account Manager
Lead and execute timely, comprehensive transition of won opportunities from sales to the assigned Project Manager
Participate in transfer of pre-sales knowledge to the project team; establish internal kick-off meeting and remain engaged in post-sales process
Oversee scope and pricing for the customer throughout the entire contracting process
Work with account managers and Project Managers on identifying emergent customer sales and services opportunities
Collaborate with product management to identify best practices, proposal language, and pricing for emergent features and solutions
Consistently provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends
Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy
What will make you successful
Bachelor's Degree
Knowledge of enterprise class deployment OR Enterprise Content Management
Knowledge of software implementation methodologies
Microsoft Office software proficient
Organized and experienced at successfully multi-tasking
Demonstrated ability to establish rapport and gain the trust of others
Demonstrated ability to develop and use engaging, informative and compelling presentation methodologies
Strong at gaining consensus across multiple departments and leadership levels
Attention to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy and ability to recall and apply specific facts quickly
Able to thrive in a fast paced, deadline driven environment
Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
Self-motivated with the ability to manage projects independently to completion
Demonstrated ability to write concise, logical, grammatically correct documentation
Strong collaboration skills, applied successfully within team as well as with other areas
Average travel requirements for this job is 30% annualized, yet unique circumstances with customers may require more travel.
Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $72,000-123,000 and eligible for bonus and benefits
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
