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ServiceNow System Administrator Job in Akron, Ohio US
ServiceNow System Administrator
CHILDRENS HOSPITAL MEDICAL CENTER OF AKRON
-
Akron, OH
Posted:
4/21/2024
- Expires:
7/20/2024
Job ID: 272601475
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Job Description
Full Time
40 Hours/Week
Monday - Friday, 6am-6:30pm
Remote, Onsite Required 1 day/month
On-Call Required
Summary:
The ServiceNow Administrator is responsible for the configuration, development, and maintenance of ServiceNow suite of products. This role will collaborate with stakeholders to understand requirements, design solutions, and implement changes to the platform.
Responsibilities:
Configure ServiceNow applications and modules based on business needs.
Develop and maintain ServiceNow workflows, forms, reports, and dashboards.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Provide ongoing support and maintenance of the ServiceNow platform, including troubleshooting and issue resolution.
Manage user access and permissions within the ServiceNow platform.
Stay current with ServiceNow releases and new features to ensure the platform is utilized efficiently.
Designs and coordinates ServiceNow communication, ISD Support and ACH training content/strategies.
Coordinates, monitors, and reports status of all ServiceNow upgrades and optimizations.
Manage vendors and service providers.
Break-fix and optimization review and prioritization.
Other duties as required.
Other information:
Technical Expertise:
Proficiency in ServiceNow administration, including configuring ServiceNow applications, workflows, and integrations.
Experience with ServiceNow scripting languages (JavaScript, Glide API) to customize and extend platform functionality.
Knowledge of IT service management (ITSM) best practices and processes.
Familiarity with ITIL framework and its application in ServiceNow.
Experience with ServiceNow performance analytics and reporting capabilities.
Experience with clinical and business workflows and effective use of ServiceNow suite of modules.
Education and Experience:
Bachelor's degree in information technology, Computer Science, or related field.
ServiceNow Certified System Administrator (CSA) certification preferred.
Experience in ITAM and SAM preferred.
Minimum of 2-3 years of experience in ServiceNow administration or development role.
Experience working in an IT service management environment is a plus.
Competencies:
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a team environment.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities and deadlines.
Continuous learning and adaptation to new technologies and processes.
Full Time
FTE: 1.000000
Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
EEO is the law, please click/copy paste the link below to learn more:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
See all jobs from this company
Job Summary
Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
79114737
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®
Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5
Workplace Documentation: 5