BMW Genius Specialist - Bilingual

BMW Shared Services, LLC - Westerville, OH

Posted: 4/22/2024 - Expires: 5/22/2024

Job ID: 272645411

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Job Description

BMW Shared Services is posting this position on behalf of BMW Financial Services NA, LLC.

BMW Financial Services NA, LLC was established in 1993, supporting the sales and marketing of BMW products. Subsequently, we have expanded beyond the leasing, retail and commercial financing of a traditional captive-finance company offering a broad variety of products tailored for the BMW, MINI and Rolls-Royce customer. Be a part of our exciting growth by expressing an interest in out BMW Genius Specialist role in our Columbus, Ohio office.

As the BMW Genius Specialist, you are responsible for assisting existing and prospective customers with inquiries about BMW's innovations, ordering and package options, features, mobile applications, and functionalities by providing them the opportunity to explore vehicle technology and functionality in a pressure-free environment. You are also responsible for answering vehicle related inquiries and concerns (received via telephone, e-mail, social media platforms or written correspondence) about BMW products, parts, capabilities, technology, and any other issues presented. You are responsible for troubleshooting customer's vehicle technology when it is either unclear or not intuitive to customer use, or no longer working as designed.

In this role, you are responsible for identifying and communicating critical high-risk pre-litigation cases and trends such as buyback requests, discrimination/harassment claims, social media and lemon law/legal demands to appropriate parties to minimize financial exposure. You are also responsible for identifying and properly escalating customers and other stakeholders who present high risk product liability claims involving fire, personal injury, property damage or losses alleged to have resulted from defects or malfunctions in BMW Group products. In addition, you will act as a support function to the BMW dealer network, Bosch Division and EVGo partners, frequently assisting with complex customer issues and escalating cases and trends when necessary. In this role, you are also responsible for handling escalated issues and working cases for BMWi and iPerformance vehicles.

During the initial training period, you will be onsite with your colleagues and trainer. Please note, this position is not remote, but is hybrid between home and onsite. Relocation assistance is not available.

Join the BMW Financial Services team and enjoy a high-performance Total Rewards package that may include:

Medical, Dental, and Vision insurance

All with options for $0 Employee contribution

401(k) with Company match

Retirement Income Account (RIA)

Employee vehicle program

Bonus eligibility

Paid Parental Leave of up to 6 weeks

Paid Time Off in addition to Company paid holidays where eligible

Hybrid work environment

Voluntary Benefits to fit your needs

The pay for this role is: $41,600.00.

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW Financial Services make it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Required:

6-12 months Customer Service, Customer Relations, or equivalent experience.
1-2 years of experience working at BMW Financial Services or with BMW Products (i.e. dealership experience).
High School Diploma/GED
Fluent in both verbal and written English and French in a business/professional context.

Preferred:

Bachelor's Degree
1 - 2 years automotive industry experience.
1 - 2 years sales experience.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code: 240000EI
Salary: N/A
Licenses / Certifications:: N/A; N/A

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BMW Genius Specialist - Bilingual

BMW Shared Services, LLC - Westerville, OH

Job Description

Job Summary