As a Sales Associate, you are a member of a talented team that represents Lands' End
to the customer by providing exceptional service in a professional, courteous and
helpful manner. This position enhances the experience of our customers and drives
profitable sales by providing product expertise and advanced selling skills. Sales
Associates also assist in ensuring that both store and visual brand standards are being
met.
Job Responsibilities:
- Drives sales by utilizing approved consultative selling practices to identifycustomer needs and provide appropriate solutions; this can include suggestingoutfitting options and related items to generate multiple unit sales, providingfitting room assistance, and participating in customer outreach activities
- Provides highest degree of customer service; including courteously,conversationally greeting customers, adjusting individual customer attentionbased on store traffic, suggesting solutions based on customer interests andneeds
- Maintains knowledge of Lands End website navigation and leverages thisoption for customer solutions when the product is not available in the storeProcesses customer transactions efficiently using the POS and online system,including sales, returns, exchanges, etc. in accordance to authorizedprocedures
- Maintains knowledge of Lands End products and services, along with currentfashion trends to enhance level of customer service and generate sales
- Performs markdown and other promotional activities as needed
- Responsible for stock replenishment and adhering to visual brand standards.
Qualifications:
- Ability to communicate effectively with customers and fellow employees
- Ability to receive feedback and take action when appropriate
- Ability to follow written and verbal instruction and meet deadlines on projects/tasks
- Flexible and adaptable to change
- Ability to stand for long periods of time
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity