Job Description
Description
SUMMARY: This position will fulfill the duties of a Universal Banker as described below by traveling as needed between multiple offices. This travel may include multiple locations within a single work day. Responsible for providing superior customer service to clients by processing transactions, recognizing client needs and recommending the appropriate product and/or service. Open, maintain and close all types of transactions and deposit accounts efficiently. Direct the daily work of all tellers within the office and ensure orderly operations of teller staff and the vault. Generate referrals as well as coach tellers on sales and referral techniques/opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strong knowledge of all bank products and services, to include features and benefits. Present various options and suggestions that best fit the needs of each client
Participate in bank's referral and sales programs, sales campaigns, and sales training in order to meet specific goal expectations on a weekly, monthly, quarterly and/or yearly basis
Coordinate with assigned Branch manager regarding sales and service operations
Coach tellers to meet their daily sales referral goals and provide excellent customer service
Prepare necessary documents to open new accounts and maintain accounts based on client's specific needs
Assist clients with loan-related questions and processes. Prepare loan clients for what to expect, quote rates, and input data during the loan application process and uncover opportunities for further exploration
Prepare contracts; renew IRA Certificates and all related IRA transactions
Open, redeem, and calculate interest on Certificates of Deposit
Assist customers with Safe Deposit Box rentals in accordance with the FNB Safe Deposit Box Manual. Ensure that all negotiable instruments, Safe Deposit Box records, and confidential records in the work area are properly secured each day
Balance vault cash, ATM, and branch totals in addition to monthly teller cash audits. Ensure that vault cash is managed under dual control to include vault transactions, cash orders/shipments, audits, and the proper strapping and dating of currency denominations from teller to the Federal Reserve
Show empathy and compassion toward customers when assisting with requests, complaints, research and follow-up on details to resolve matters to the customer's satisfaction
Ensure each teller balances daily, provide assistance to locate differences, ensure that all differences are properly initialed and, if required, report to manager immediately
Possess a constant awareness of lobby activity to efficiently and effectively service customers (i.e.) adjust time spent on new account transactions when additional customers are waiting
Knowledge of competing bank's products, promotions, and operations to effectively make recommendations to gain strength within that market
Ensure that dual control policies are known and followed by all staff members wherever dual control procedures are in place
Authority to open and close the branch following proper security procedures
Authorization to sign official checks and CD's, not to exceed $50,000 and to complete teller overrides
Make outbound sales calls to current and prospective clients
Run a teller window as needed
Flexibility with work schedules to accommodate branch staffing requirements
Must be able to work in a team environment, in a positive manner, with coworkers and the public
Responsible for making sales referrals to business partners such as mortgage originators, business bankers and commercial lenders
Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
Regular, predictable attendance is an essential requirement of this position
Complete all other duties as assigned
EDUCATION AND/OR EXPERIENCE:
High School diploma or General Education degree (GED); College degree preferred
NMLS certification required (or obtained upon hire)
Minimum of two (2) years retail banking experience
Minimum of one (1) year opening new accounts, sales and operations preferred
Previous supervisory and sales experience are highly preferred
Qualifications
Education
High School (required)
Skills
Sales Experience (preferred)
Cash Handling (preferred)
Customer Service (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran
