Live Chat
Contact
ODJFS Logo in OMJ Seeker Header

in
Product Support Specialist Job in Strongsville, Ohio US

Product Support Specialist

PPG INDUSTRIES, INC. - Strongsville, OH

Posted: 4/24/2024 - Expires: 5/24/2024

Job ID: 272732425

Report this job
Apply Now
Print 

Job Description

The Product Specialist supports and answers the Product Services Tech line. Other responsibilities include answering email inquiries from distributors, shops, and end-user customers. Writing product certifications and assisting with the CAIR concern process.

Qualified candidates for this position must excel in, and the ability to explain processes to the customer. You are inspired to learn and participate in the hands-on learning process.

Responsibilities
  • Answer phone calls on the Product Service line, troubleshooting PPG Refinish products.
  • Answer Refinish Email box.
  • Be a gatekeeper for the Product CAIRs ensuring they are entered and routed correctly resolved and closed.
  • Provide certification documents.
  • Communicate with the Marketing team for needed product information.
  • Stay current, and lends improvement input, on products, process, tools, and system upgrades (Continuous Learning)


Qualifications
  • College Degree preferred or 3+ years of equivalent work experience in a related field.
  • French/ Spanish ability a bonus but not necessary.
  • Accountability with experience and accurate follow up.
  • Work with all levels of team.
  • Ownership of technical customer service support.
  • #LI-Remote
  • #Benefits - Medical, Dental, Vision, 401K

This job posting may have multiple locations listed. You may work remotely and not be offered to relocate.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
High school graduate
Work Days:
Sun, Mon, Tue, Wed, Thu, Fri, Sat
Job Reference Code
JR2416336
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4

Workplace Documentation: 4