HVAC TB Cust Resource Coord

Johnson Controls Inc. - Dublin, OH

Posted: 4/24/2024 - Expires: 7/23/2024

Job ID: 272742437

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Job Description

What you will do

Under direct supervision of the Area Resource Manager, receives and schedules customer calls for service. Manages schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debriefs activities of assignedtechnicians/mechanicsdaily, coordinating withtechnicians/mechanicsto resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process.

How you will do it

Receives customer requests for unscheduled or scheduled service.
Coordinates labor scheduling to align technician to the appropriate customer and service need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customer's expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Debrief activities daily
Ensures Technicians are provided daily schedules. Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
Scheduled Service Visits - on time
Parts ordering/PO creation support
Start-up support
Customer PO confirmation
WIP Management
Auto SR quotes
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meeting
Service + rewards
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned.

What we look for

Required

High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling.
Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Able to prioritize work activities based upon financial impact to desired business goals.
Able to influence diverse teams to accomplish tasks/goals.

Preferred

Associates degree preferred
Experience and/or basic project accounting or costing principals is desired

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit . If you are an individual with a disability and you require an accommodation during the application process, please visit .

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 79194513
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 5; Graphic Literacy: 4; Workplace Documentation: 4

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HVAC TB Cust Resource Coord

Johnson Controls Inc. - Dublin, OH

Job Description

Job Summary