AIX Technical Support Engineer

Salesforce.com, Inc. - Grove City, OH

Posted: 4/24/2024 - Expires: 7/23/2024

Job ID: 272758075

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Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Technical Support Engineer - Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

Overview of the role:
We are looking for an ambitious teammate to join our Nightforce support team! This position is for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. Learning opportunities are limitless. Our Support Engineer profile is one of the best opportunities to master Salesforce Platform and achieve your career goals. You must possess excellent analytical and communication skills, and have the passion to deliver outstanding support. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support

In your role as a Premier Support Engineer, you are the first point of contact for customers experiencing technical challenges. And while our focus is always on the customer, we also have fun as a team, and continuously give back to our community through the generous Salesforce Volunteer Time Off (VTO).
Responsibilities:

The complete end-to-end customer experience;

Oversee and run the resolution of critical technical issues, ensuring prompt and complete problem-solving to technical challenges and business issues;

Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment;

Raise issues to Product Engineering as needed

Be a trusted advisor to our customers on issues related to Tableau products and experience in a way that results in high customer satisfaction;

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers;

Provide feature explanation and Sales/Service Cloud standard methodologies;

Provide peer mentorship to team members through a Swarming framework;

Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community.

Required Qualifications:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

2+ years work experience in Engineering, Programming, or Technical Support

Excellent written and verbal communication skills

Experience supporting and solving one or more Customer Relationship Management Solution (such as Oracle, Salesforce, SAP, Siebel or similar)

Problem Solver with technical capability and solving skills

Ability to optimally prioritize and advance customer issues, as the need arises

Ability to multi-task and perform optimally under pressure

In-depth understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.

Understanding of database concepts and data management (RDBMS) and SQL

understanding of Object-Oriented design and core programming concepts

Knowledge of XML, preferably experience using server-to-server web services (SOAP / REST)

Substantial experience in both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java, .Net, SQL) software development

Understanding of integration technologies: Computer Telephony Integration, Data Cleanse/De-Duplication; Data Replication, Transactional data to and from Salesforce objects.

Must be able to work the Sunday through Thursday night shift

Preferred Qualifications:

Salesforce Certifications- Advanced Admin, App Builder, Platform Developer

VisualForce/Apex Knowledge

CRM domain knowledge

Previous experience with CRM and its technologies

NOTE: By applying to the Technical Support Engineer posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit

In school, or graduated within the past 12 months? Please visit for opportunities.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .

is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $84,300 to $158,400.For Colorado-based roles, the base salary hiring range for this position is $76,600 to $13,200.For Washington-based roles, the base salary hiring range for this position is $76,600 to $145,200.For California-based roles, the base salary hiring range for this position is $84,300 to $158,400.For Hawaii-based roles, the base salary hiring range for this position is $76,600 to $132,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com .

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 75161038
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 5; Workplace Documentation: 5

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AIX Technical Support Engineer

Salesforce.com, Inc. - Grove City, OH

Job Description

Job Summary