JOB SUMMARY

The shift supervisor works under the direction of the chef manager and is responsible for overseeing one or more areas of the dining service department which may include: food production, service, retail, catering, other another area. The supervisor is in charge of day-to-day operations running smoothly and ensuring that standards are maintained for food quality, service, sanitation, cash handling, and supervision of team members, including scheduling and discipline.

ESSENTIAL FUNCTIONS

· Supervises team members in their area of responsibility. Consults with members of management to make changes as needed to improve services.

· Follows established Parkhurst and client policies and procedures. Upholds standards.

· Communicates using Smile Plus skills and coaches team members on their use of the Smile Plus hospitality imperatives.

· May assist in purchasing foods and supplies.

· Maintains presence in service areas to assess customer satisfaction levels and resolve problems. Communicates findings to management.

· Ensures practices and procedures comply with federal, state, and local regulatory requirements.

· Follows the human resource policies and procedures, Treats team members with fairness and respect.

· Has input into hiring, performance appraisal and discipline of staff under management oversight.

· Orients and trains staff. May be required to present inservice training programs.

· Communicates to staff regularly, both formally and informally; holds team meetings to ensure staff awareness of department activities. Assists management in keeping team members aware of any changes in policies and procedures.

· Serves as a role model for team members by maintaining standards for appearance, dress, attendance, and professional behavior.

· Enforces safety standards with team members. Reports safety problems to management.

· Ensures sanitation standards are enforced. Monitors cleaning procedures.

· Maintains morale on their shift through a sense of urgency, professionalism, and team building; resolves team member conflicts.

· May assist in the planning and execution of catered events in conjunction with other team members.

· May open and close the department. Demonstrates responsibility for department security.

· Performs hands-on tasks as required by the operation.

· Maintains a plan for self-development and professional growth.

Qualifications:

§ Six or more years of professional experience with four or more years in a food service role.

§ Bachelor’s or Associate’s Degree in Culinary, Hospitality Management, Business, or related field preferred, or equivalent job-related experience.

§ Ability to perform basic math calculations.

§ Ability to organize workloads and meet time deadlines.

§ Supervisory and team management skills desirable.

Physical Demands and Working Conditions:

§ Lifting objects up to 40 lbs.

§ Bending, reaching and grasping.

§ Walking long distances.

§ Exposure to high noise, heat and humidity levels.

Job Hazards:

Burns, cuts, slips, falls, and back sprains.

BENEFITS

• FREE meal during your shift
• 20% discount on any food purchase at Eat’n Park, Hello Bistro, The Porch, and Parkhurst Dining.
• Paid time off
• Management career advancement opportunities
• Access to continuous development with Smile Universe
• Eligibility for 401k, vision, dental and medical plans

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Supervisor - Parkhurst Dining (parkhurstsmiles.com)