Job Description
The Receptionist/Accounting Clerk handles accounting duties delegated by the Accounting Manager. Works in conjunction with all financial, sales, and client services staff. The Accounting Clerk is responsible for the customer support and collections aspects of assigned publishers and clients along with answering and directing incoming phone calls for Baker and Taylor Publisher Services.
Duties/Responsibilities:
Prepares and posts payments to accounts receivable on a daily basis (check, cash, credit card, ACH or wire).
Answer internal and external customer service calls.
Collect past due accounts. Includes research, email, calls, and provides any data as requested to assist in collection efforts.
Submit uncollectable accounts to collection agency.
Enter miscellaneous charges prior to the month end.
Assist with month end closing process.
Work on special projects and assist in departments where needed, when available.
Make outbound calls and emails to delinquent accounts.
Responible for answering customer/vendor inquiries pertaining to invoices, discrepancies, statement copies etc..
Answering phones and move incoming class to correct recipient.
Follow BTPS safety guidelines.
Maintain good housekeeping standards.
Perform other duties as assigned.
Required Skills/Abilities:
Strong attention to detail.
Ability to multi-task and work in a fast-paced environment.
Excellent customer service skills- both with team members and clients, in person, by phone, and by written correspondence.
Ability to problem solve and resolve issues timely.
Must possess solid reading and comprehension skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to use Microsoft Office, Accuterm, Macola, Microsoft NAV, Cloud/Online Business Applications.
Ability to use office equipment such as multi-line phones, copier, fax, and printer.
Supervisory Responsibilities:
None
Education and Experience:
2-year degree in Business/Accounting, or equivalent experience required.
Previous Accounts Payable experience preferred.
At Baker & Taylor, we embrace the unique perspectives and experiences of our team members, customers, and communities. Together we celebrate a culture that facilitates and inspires lifelong learning.
Diversity
We are made stronger by the expertise and insights of team members and customers with different experiences and backgrounds.
Equity
The unique contributions of our team members and customers enable us to create an environment that offers possibilities for everyone.
Inclusivity
We foster an inclusive workplace where everyone's voice is heard, and each team member is empowered to bring their authentic self to work every day.
