Job Description
Description
This position is responsible for assisting the manager in all phases of office operation, monitoring new and current customer accounts, developing the cross selling of Bank products and services, assisting in the consumer loan functions, overseeing the teller area and activities as required, and maintaining security and compliance within the office. Must be available to work rotating Friday evenings and Saturday mornings.
BUSINESS DEVELOPMENT / SALES:
Implement strategic business plan
Conduct direct business calls / referrals on a regular basis
Maintain community presence and involvement
Assist with implementation of CRM initiatives
Cross sell Bank products and services
Assist with the office workload and workflow
Implement changes, improvements and new procedures
Review / monitor daily statistical reports
ADMINISTRATION:
Ensure compliance with Bank policies and procedures
Ensure compliance with State and Federal regulations
Oversee office document quality control
Supervise Vault operations and procedures
Assist with recovery activity
Maximize office security
Cultivate relationships with corporate staff in Warren
Prepare and analyze management reports
Self-learn and understand BMS Teller system
Attend / co-plan educational seminars and regular office meetings
LENDING:
Assist with sales calls for new deposit and loan business
Quote loan / savings rates and terms
CUSTOMER SERVICE:
Provide support to staff in meeting customer expectations
Provide back up for the teller function
Provide back up for the Customer Service Representatives
Identify and resolve customer issues
Recommend improvements to procedures
Recommend fee generating alternatives
Recommend product / delivery enhancements
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
