Job Description
Position:
Regional Service Manager
Location:
Columbus, OH
Job Id:
3977
# of Openings:
1
Position: Regional Service Manager
Location: Columbus, OH
Brand: OTC Pumps
Segment: Pumps & Motor Technology
OTC Pumps, formerly OTP Industrial Solutions, is an authorized distributor of industrial products and services, including Pump Systems and Services, Custom Electrical Equipment and Controls, Mechanical Seals, Industrial Motors, PLCs, Variable Frequency Drives, Encoders. In addition, our facility is fully equipped to service and repair pumps. OTC Pumps is part of OTC Industrial Technologies, particularly the Pump & Motor Technology group. To learn more about OTC, .
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Develop, Set Goals, Procedures and Standards leading to achievement consistent with our Mission Statement, Core Values, and Business Objectives
Safety first mindset that ensures compliance with safety procedures, training, and other safety initiatives relative to the service/repair industries.
Accountable for reaching the overall service/repair benchmarks, KPI's, and financial performance of Business Units (BUs) under your supervision within PMT Segment
Develop and manage service repair capacity through internal and external segment resources
Create and execute plans for driving growth in the targeted markets for each BU
Implement and maintain a consistent business model including documentation, procedures, customer service levels and quality throughout PMT Service locations
Provide guidance and review of service contracts and follow-thru
Drive specific continuous improvement projects pertaining to service repair and projects at the local and Segment level
Coach to exceptional Service Levels that lead to a positive culture and excellent results for the customer
Provide cross-functional leadership and maintain strong relationships with vendors, OTC service resources and the sales team
Review and ensure adequate equipment, tools, and vehicles for service staff.
Develop and maintain a continuing education/training program for Service Technicians with the assistance of Shop/Service Managers
Coach Associates to assure development including achievement of individual goals and business objectives, along with coordination of product and technical training
Coordinate efforts with the Regional Senior Service Director to find supplemental paths to organic revenue growth
Maintain a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes
QUALIFICATIONS:
Can demonstrate the ability to deliver on a plan by holding others accountable to achieve results
Strong servant leadership and clear, effective communication skills required
Able to identify, track and advise on space and capacity constraints- previous experience building out shop floor plans and related process optimization is a plus
Must be process oriented- experience implementing value stream is a strong plus
Can demonstrate analytical skills necessary to make quality business decisions
Excellent computer literacy and strong organizational skills
EDUCATION and/or EXPERIENCE:
Bachelor's degree in technical or business field preferred, however, equivalent industry experience considered
Minimum 5 years' experience managing Service/Repair shop and/or 5+ in a regional or multi-branch environment
Prior experience managing Pump, Gear or Motor service/repair shop preferred
Apply for this Position
OTC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. OTC is a VEVRAA Federal Contractor—priority referral Protected Veterans requested.
