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IS Unified Communications Specialist Job in Cleveland, Ohio US

IS Unified Communications Specialist

ABB INC - Cleveland, OH

Posted: 5/12/2024 - Expires: 8/10/2024

Job ID: 273371753

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Job Description

IS Unified Communications SpecialistTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The primary role of the IS Unified Communications specialist is to apply IT knowledge and expertise to manage and support complex enterprise telephony solutions. The Specialist is a key resource, a definitive source of knowledge about telephony services and solutions, who contributes their expertise to enhance the service offering.
This is a position with global grade
12
Your responsibilities

Provide implementation expertise and delivery of Teams telephony and Teams Meeting Rooms
Experience migrating, deploying, and maintaining Microsoft Teams and Microsoft Unified Communication Platform (voice and video)
MS Teams endpoint management including but not limited to IP phones and Teams Meeting rooms. Deploy and configure Teams Rooms and Common Area Phones
Demonstrate experience with powershell commands & scripting
Configure complex voice requirements such as IVRs, Hunt Groups and Attendant Consoles in MS Teams Telephony platform
Optimize voice communication within Microsoft Teams. Your expertise will be essential in implementing and maintaining voice and video conferencing related projects
Experience with Teams PSTN voice services, Calling Plans, Operator Connect, Teams Mobile, Direct Routing
Experience configuring Microsoft Teams Meeting Rooms, and other AV & Video Conferencing systems
Support site migrations from Cisco Call manager on-premises to Microsoft Teams PSTN Telephony
Transition legacy PBX systems to Teams
Ensure optimal functionality and user experience of voice services and video conferencing
Monitor and enhance Quality of Service (QoS) for voice calls, ensuring network infrastructure is configured correctly and capable of providing the best possible end-user experience for voice and video communications
Collaborating with architects, project managers, and team leads, to deliver industry leading voice/video technical solutions successfully and on time
Having experience with Cisco Call manager would be a bonus
Keeping knowledge up to date regarding new and emerging technology and industry practices, bringing learning to unified communications solutions

Your background

Bachelor's degree or technical degree in computer science or related field
With 2 plus years of experience with Cisco telephony operation and management
With 3 plus years with Teams Enterprise Telephony
Strong verbal and written communication skills
Experience in booking Teams Meeting Rooms
Strong verbal and written communication skills
Experience in managing enterprise deployments across different countries
Candidates must already have a work authorization that would permit them to work for ABB in the US

Benefits
Retirement plan
Life insurance
Disability insurance
Healthcare plan
Wellbeing program

More about us
ABB's Distribution Solutions Division provides utility, industrial and commercial customers with safe, smart and sustainable technologies for the distribution of electricity. With ABB AbilityTM enabled digital solutions at its core, our extensive portfolio includes distribution automation products, switching, limiting, measuring and sensing devices, switchgear, modular substation packages, and related services.
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com Resumes and applications will not be accepted in this manner.
myBenefitsABB.com

Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

Job Summary

Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
Bachelor's degree
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
79420669
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®Recommended WorkKeys®:
Applied Math: 5
Graphic Literacy: 5

Workplace Documentation: N/A