Job Description
Position:
Card Services Supervisor
Location:
Columbus, OH
Job Id:
684
# of Openings:
1
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
The Card Services Supervisor position oversees the daily operations of the Card Services department. This role is responsible for coordinating schedules, development of staff, and ensuring exceptional service is provided to cardholders. This role is also responsible for working with departmental leadership in implementing, overseeing,and achieving department goals and objectives
Responsibilities:
Oversee the daily operations and maintenance of the credit union's debit card portfolio; ensuring the credit union is compliant with applicable laws/regulations (i.e.: Reg. E).
Coordinates daily schedules and department functions to ensure sufficient personnel/task coverage.
Ensure required reports and assigned tasks are accurately completed in a timely manner
Collaborates with the card services team to resolve complex member disputes.
Develop and maintain documents and processes and procedures related to card services. This includes identifying areas of improvement in relation to operational efficiencies and cardholder satisfaction through periodic reviews.
Audit tasks completed by card service representatives, including but not limited to; dispute processing, account maintenance, and central card issuance; to ensure the team is adhering to the credit union's policies, procedures, standards, and related program and legal requirements.
Responsible for personal development through training, collaboration, and teamwork.
Assists leadership in hiring, communicating objectives, coaching, and performance evaluations of direct reports.
Assist leadership in reviewing and managing central issuance card inventory
Ability to successfully complete all department duties in the event of staffing challenges, and for training purposes.
Conducts staff meetings to review new regulations, service features, and updated or new processes and procedures.
Assists leadership in the development of plans and goals for the Card Services Department
Effectively work with external departments for support and training opportunities (i.e.: branch personnel, call center, training department).
Effectively communicates with department leadership on area activities and concerns.
Collaborate with leadership on card service vendor relationships including: VisaDPS, Visa, Fiserv, PAI, and FIS.
Works directly with the credit union's risk area to review and revise rules that helps mitigate fraud losses.
Receives and reviews communications from vendors, and researches vendor enhancements to ensure best practices are in place.
Demonstrates professionalism in dress, tone, flexibility, and communication, aligning with the credit union's core values.
Qualifications:
Associated Degree in Accounting Preferred
1-3 years in Accounting and Finance Preferred
Knowledge in Operational understanding of card services functions, debit card processing rules (Visa), fraud, chargebacks, regulations, and disclosures.
Strong interpersonal and supervisory skills
Well organized
Exceptional member service skills
Strong problem-solving skills
Coordinates well with other departments and personnel
Excellent communication skills
Ability to train and coach others
Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
What you will earn:
Competitive pay
Benefits: several medical plan options, dental, free vision, free life and free disability insurance
Additional financial incentive programs for employees enrolled in our insurance
6% matching and immediately vested 401(k) plan
Generous schedule for 14 paid holidays, vacation and personal time for a healthy work-life balance
Opportunity for personal career growth, continued education and mentorship programs
Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Apply for this Position
Telhio is an Equal Opportunity Employer
