Job Description
SUMMARY:
Processes a variety of customer transactions at a teller window. Recognizes customer needs and
recommends products, services, or assistance of other bank employees or departments, to consistently deliver
a superior level of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Strong knowledge of bank products and services, with the ability to recognize customer needs, and
cross-sell bank products
• Participate in the bank’s referral program and utilize any applicable technology and/or programs to
effectively show results
• Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
• Operate and balance a terminal and cash drawer daily
• Accept and process the following transactions: savings, checking, and Holiday Savings account, loan
payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
• Accept checks for cashing in accordance to FNB check handling procedures
• Participate and successfully complete all required training courses
• Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
• Assist with various duties associated with money shipments/orders, etc.
• Willingness to perform additional branch duties and responsibilities outside the realm of processing
transactions
• Handle all cash, customer transactions, and customer information in accordance with FNB Security
Policy and Procedures
• Motivation to make outbound sales calls to current and prospective clients
• Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
• Maintain a position of trust and responsibility by keeping all customer business and personal
information confidential
• Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
• Must be able to work in a team environment, in a positive manner, with coworkers and the public
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money
Laundering procedures. Maintain compliance with all appropriate rules and regulations
• Regular, predictable attendance is an essential requirement of this position
• Complete all other duties as assigned
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
• High School diploma or General Education degree (GED)
• Proven cash handling experience
• Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine,
and other office equipment
• Customer service and/or sales experience at any level
LANGUAGE SKILLS:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple
correspondence. Ability to effectively present information to customers and other bank employees.
MATHEMATICAL SKILLS:
Basic knowledge of all math skills, to include addition, subtraction, multiplication, and division.
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed, but uninvolved oral or written instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to allow
individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or
feel objects, tools, or controls, and talk and hear. The employee is frequently required to sit. The employee is
occasionally required to stand, walk, reach with hands and arms, and stoop, kneel and crouch.
The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to allow
individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
