Job Description
Performance Health is seeking a Customer Service Rep I to join our team. As part of the Customer Experience Team, you will be responsible for creating and maintaining high standards of service to customers in order to develop and maintain a quality reputation in the marketplace, build public relations and increase sales.
Essential Job Duties & Responsibilities
Accurate and efficient data entry of all fax/email orders meeting established hourly/weekly/monthly KPI's.
Email correspondence to customer or sales rep using an established template
Assist with phone que overflow as needed
Performs other duties as assigned
Job Qualifications
High school diploma or equivalent
1 years of experience in a service or data entry role
Proficient with Microsoft Office applications e.g. Word and Excel
Efficient and accurate data input & processing of core customer transactions e.g. sales orders, returns, new account setup
Able to proficiently use the internet & email applications, including management of multiple email inboxes
Experience working in a remote environment
Experience working in a structured environment following Schedule Adherence
Benefits
Our benefits include healthcare; insurance benefits; retirement programs; paid time off plans; family and parenting leaves; wellness programs; discount purchase programs.
This is a full-time position with an hourly pay rate of $16.00 - $18.00 plus benefits.
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity, sexual orientation, race, color, religion, national origin, disability status, protected Veteran status, age, genetic information, and any other characteristic protected by law.
Performance Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, and any other characteristic protected by law.
